Kenmore Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
nope
overcharged, had to come twice and was late for 8-9 window
Paul R, Olney, MD
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 24, 2025
Still not working
Took a month to get parts and stove still not working
James J, Rock Hill, SC
Customer service response - Dear James thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 24, 2025
Repair refrigerator
I have had this individual to come to my house several times and he refused to repair my refrigerator. I have relocated refrigerator so he may gain access to what needs to be done the last time. I had a an appointment this past Friday and he made a comment That the. Customer refuse service. I sat here all day waiting for him to come and he did not show up. This is not the first time that this has happened. Jerome Taylor is the technician and I don't hold him in high regards I have another appointment for March 4 2025. Let's see if he comes to do the repairs thank you.
John R, Hopkinsville, KY
Customer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on February 24, 2025
Quick service
Bought washer less than a year ago. It stopped draining so called a tech. He wasn't pleasant over the phone but whatever. He looked at washer for 5 min. Played with buttons and said they don't make parts for it and to buy a new one. Thanks Sears
Shanae Y, Foxborough, MA
Customer service response - Dear Shanae thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 22, 2025
Had water leak on floor at right front of kenmore refrigerator door, (unit 1+ year old), told tech my take was the freezer defrost drain line was clogged, tech could find nothing wrong and said leak was from inside refrigerator wall panel and could not be repaired, 2 hours later refrigerated began leaking water again, I took pics of puddled water outside and inside of unit showing water on interior back panel (clogged defrost drain line), called sears explained issue and rescheduled service for next day. New tech found and repaired clogged drain line. Fiallo was very professional but could not resolve the issue...
William B, Boca Raton, FL
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 22, 2025
Technician
Experience was very bad he called. He did not call. He just didn't show up. I'm very upset. I've been waiting since 1 o'clock. I left work early waiting on him to come and install. He told me that he doesn't install anything. He was a technician they sent the wrong person out to me and I'm very very very upset.
Marcella F, Los Angeles, CA
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 22, 2025
Tech was great
The issue is not resolved. The phone service back up is terrible.
Michael P, Lamar, SC
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 21, 2025
Not complete repeat
Not completing the job Wait for two weeks more Not happy
Kathiravan P, Jacksonville, FL
Customer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at HomeServiceReviews@transformco.com, providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on February 21, 2025
Sears repair, Phillip
Phillip did an excellent job. On time and went right to work. Thank you for employing such capable employees.
Barbara B, Azle, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 20, 2025
Not happy
I was hoping that our washer could be fixed. It is only 4 years old.
Susan N, Sonora, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 19, 2025
