Kenmore Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bad
Never fixed ,left in worst condition than before and never repaired
Rex R, Keaau, HI
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 14, 2025
Incomplete paperwork
Visit was great, the guy who came out was kind and knowledgeable and we cut a check for services. The 1 star is because the backend paperwork was supposed to be submitted to our home warranty by Sears/this tech. Instead our check was deposited and paperwork lacking details needed to move forward with our warranty were submitted. We are on week 3 without our appliance or any path forward for resolution, and our home warranty has stated that Sears won't get back to their multiple outreaches. We have had to take this into our own hands now and follow up with Sears / Nelzon.
Rebecca O, Round Lake Beach, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 14, 2025
Dishwasher service visit
Technician was able to make the electronic display on some of the controls light up- but left apparently before confirming that the machine could cycle and wash dishes. Machine still could not wash dishes after he left.
Phil Daguanno, Somerset, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 14, 2025
T
Technicians been here four times to fix my icemaker and it's still not fixed. This is been going on for two months not happy.
Nancy T, Fremont, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 13, 2025
Washer
The water does not go out of rinsing and the panel is loose. So washer is not working correctly.
Lupe& I, Lansing, MI
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 13, 2025
Service tech never actually showed up
This is the second consecutive time this has happened - all of the normal messaging shows an appointment scheduled, and then suddenlyall messaging switches to "how was your service" with no service actually happening.
David O, Carmel, IN
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 13, 2025
No Call Received From Technician
We are a property management company, and sometimes our tenants can't be at home all day to meet a technician. Usually, we will either get an automated call from Sears, or a personal call from the technician to let us know that they are on the way. Then we send an employee or have the tenant go home to meet them. We got no call today, just a text that the tech was en route. We had someone at the house within 15 minutes, but the technician, Christopher, had come and gone already. We had to call another company to get someone out this week, as our tenant has no working fridge. Very disappointing & quite a departure from our usual level of service.
Bc H, Memphis, TN
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 13, 2025
Technician does not do his job. Does not show up at my house
This has beenthe worst experience I have ever had in trying to get someone to come to my house. I've had five scheduled appointments and now will have to make a sixth one. Five appointments and have not had the technician walk in my door.
Karen M, Salisbury, MD
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 11, 2025
Horrendous customer service service
We were told that the machine needed parts. An appointment was made. It was canceled and rescheduled twice, on your end, for no reason. The parts have been here. Today another technician arrived. He caught an attitude. He claimed the machine was fine and he refused to take it apart. It's obvious that these technicians do not communicate with each other and are not knowledgeable. Both him and his partner were extremely condescending, obnoxious and combative. It was the previous technician who was here last time that claimed the machine needed new parts. So he should take his frustration and anger out on his co worker, not me. He then felt the need to give me a lecture on how to use a machine that I've owned and used for years. My husband is not well and that is the only reas I didn't give him a piece of my mind. If this survey would allow me I would give him Zero stars. This is not customer service, let alone good customer service. Hostile, argumentative, condescending. I will be filing a formal complaint. I paid for this contract, for the machine to be service. It's not like it was free and you are doing me the favor. You need to train your employees. Not just on how to maintain the machines but how to conduct themselves with your clients. You don't even have the correct spelling of my name.
Margaret Maisonett, Bronx, NY
Customer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at HomeServiceReviews@transformco.com, providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on February 12, 2025
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I did not have this person fix mr washer! He was supposed to fix it on Jan 11! Today is Feb 11! I had to get someone to fix it so we could do laundry! So my experience is -1 ! I have tried to contact someone so I could send my invoice, never could! Some company Sears is!
Joseph R, Florence, SC
Customer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on February 12, 2025
