Kenmore Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service on my washer 10/19
This man was extremely rude. I heard him banging my washer I went to ask him if everything was ok his response was "You need to give me my space". I just walked away. He also broke a hose on my washer did not replace it. I did call to report it was broke and no response was been received. I am very disappointed with this situation.
Maryann F, Floresville, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 19, 2023
Friz
Hi is not good service
Nurije A, Nashville, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 19, 2023
Unprofessional
When Chris came10 minutes outside of my appt time of 1-5. He came at 510. He proceeded to go look at the refrigerator without even consulti ng with me on what the issue was. Said temp was good and there was no condensation so it didnt matter that the seal didnt hold
Anita M, San Jose, CA
Customer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 19, 2023
Service
Oven was checked and technician indicated that it was heating within normal range. I do not agree but accepted since I do not know what is considered normal. Over time it does not heat the same. I also showed the technician that the burners do not turn on right away and click but do not light. Gas smell occurs often. This occurs at least 1/2 time we try to light. Technician checked the issue and did not document it on his notes. I was on a work call and he told my mom he could not fix and left. I called him after my meetings ended and he said that there was nothing he could do and I needed to wait until issue worsened and call back. My issue was not corrected. I guess I have to wait until it stops working?? Not helpful.
Libia L, Chicago, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on October 19, 2023
Afraid to leave him alone with our refrigerator
Sergio was extremely friendly, but did not seem to know how to work on our refrigerator. When I asked him to help remove the burned-out light bulbs, he had NO IDEA how to access them. I told him that another rep mentioned two tabs on front of the clear protective shield…..he immediately tried to pry from the rear, from the sides & even tried to use a screwdriver to pry the entire plastic shield from the top of refrigerator. He was about to break our refrigerator!! I took his screwdriver & pried from the front & the shield immediately fell off. I was afraid for him to continue……happy that he was "finished". Pretty sure he was new, because he mentioned his trainer.
GadgetGuyRowlett, Rowlett, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 19, 2023
Washer started leaking on first cycle
I contacted Sears 20min after the technician left due to the water leak and they did not dispatch him back out. They advised we would need to reschedule since it was after business hours. After waiting all day for him to arrive.
Derek D, Odessa, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 19, 2023
Washer
Washer is still Not working when spinning shacks and jumps all over floor
Keith L, Harrisburg, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 18, 2023
NONE
The technical just coming start the washer machine in rinse, and talk with me about the home insurance for sears, he make a call to sears to male a appoinment and i told him I don't need rightnow first check my washer machine is more important, but he ignore me tried to call some person from sears to make a appointment and i told him how is my washer and he said everything look okay, but he don't doing nothing just come start the washer in rinse and focus just in the insurance, None star for him!!!!
Bianka, Whittier, CA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 19, 2023
Kenmore washer
Technician was a nice young man. However, the problem was not solved. It's doing the same thing that we called about to get repaired. 😒 However I hope we can get this problem resolved. 😔 Disappointed. The washer computer is saying code F5. Please help get the problem fixed.
Gwendolyn P, Chicago, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on October 18, 2023
Poor Customer Service
Joseph arrived on time and completed the job that was required. He was very rude to staff and unpleasant to work with. Would not recommend this technician based on attitude and ability to work well with others.
B, Phoenix, AZ
Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 18, 2023
