Kenmore Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service
Good job. Very professional, happy with the job done in a timely manner.
Denise S, Rialto, CA
5 stars
Andrew's service was outstanding. His knowledge of my product was outstanding with no hesitation on how to fix it. Great job!
Anna S, Titusville, FL
Washing Machine Repair
Mr. Matthews is professional and knowledgeable in his craft. Especially because of the invention he made to install suspension rods. Sears, he is a keeper, thanks for being so professional.
Jerry Hill, Pensacola, FL
Great service
I love that they text you 30 minutes before they arrive. Brian was right on time and very knowledgeable about the appliance. He is a great asset to your team. Wish I could have him do all my service work.
Craig B, Cedar Rapids, IA
Service agreement
Very good and excellent service
Roy S, Washington, DC
Stove Repair
Jonathan was great!!! Sadly, he was the only positive in my experience with Sears. The first call was 23 Sep 2024 the repair was completed 5 Nov 2024. They schedule appointments with a 8am-5pm time and cancel late evening via text message. My time is valuable too! We had repeated appointment cancellations. They blamed it on parts not arriving or Tech unavailability. Bottomline, horrible customer service above the Tech level. I would not recommend Sears Home Services and definitely will not renew.
Roy Jr., Salem, AL
Refrigerator repair
Joseph was very knowledgeable to our refrigerator. He fixed our problems and also gave us tips on keeping it working.
Patricia V, Phoenix, AZ
Phenominal Service
The whole process from scheduling to work completion with Sears had been a great experience. The communication was superior to any company that I have worked with. Adam was professional and knowledgeable and completed the repair fast.
Gary P, Goodview, VA
Excellent service.
Excellent work very understanding with his work and work very good.
Lloyd M, Delray Beach, FL
Great Service Repairman
Wyman is always friendly, prompt and double-checks to ensure the appliance works correctly before he leaves. I wish all repairmen were like him. I have been a customer of sears and he has repaired several items for me during the last few years
James J, Hartwell, GA