Gas Furnace Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Experienced and efficient
Out technician arrived on time, was polite, knowledgeable, and experienced. It took him no time at all to diagnose the issue, triple check to make sure, and had the faulty part in his van. He installed and tested the part/system multiple times to ensure wouldn't have issues once he left. We are so happy with the service! Thank you!
Michael Z, Aldie, VA
Great customer service
My technician was very personable, had knowledge of what he was doing. He explained everything so that I was able to understand. If I ever need to use this service again, i hope I get the same technician.
Wendi G, Zanesville, OH
Great customer service
Mr. Severino did a wonderful job fixing my HVAC. First, he areived earlier than scheduled. He ordered the replacement parts and honored his word to return later in the afternoon to install it. He explained everything thoroughly and cleaned the work area before departing. I haven't experienced customer service like this in a long while. I plan to use Sears Home Services for future projects.
Elyse P, Silver Spring, MD
Great Communication
Billy did a great job of communicating the situation to where I knew what to expect and how we are to move forward.
Brandon M, Murfreesboro, TN
Furnace Repair
Nick did a great job and fixed the issue during the first visit
Kyle S, New Albany, OH
Great tech.....
He knew his Job well & did a great job fixing the problem..... Even went as far too help fix the paperwork for it too b right.....
Jane L, Manassas, VA
Repair
Excellent service. Very professional and polite. He has been here a couple times, seems very knowledgeable as well.
Brenda S, Martinsburg, WV
Homeowner
Tariq provided preventive maintenance service on my furnace and water heater. He was at my house for over an hour. At one point I was sort of watching him. He seemed to be "really" into what he was doing; not rushing, but taking his time. Unfortunately, I will be moving out of the area in April 2025, otherwise, I would certainly be requesting him by name in the future.
Jeanette H, Laurel, MD
Great and prompt service!
Very knowledgeable and friendly. Took the time to explain what the issue and address all my concerns.
Reginald B, Mechanicsvlle, VA
Furnace gone bad
David was very pleasant, knowledgeable & efficient. It wasn't long before he had my furnace up & running. David also gave me pertinent advice about my furnace filters.
Aleta K, Chicago, IL
