HVAC Repair Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (4,609 reviews)
Water heater diagnosis
May 02, 2025
Overall rating

John provided excellent customer service and showed us exactly what was broken on our water heater. We appreciated his superb advice on what we needed to do next.

Garry B, Kingsville, MD

AC repair
May 02, 2025
Overall rating

Great job very professional

Franklin P, Riverview, FL

Customer
May 01, 2025
Overall rating

Al was the best of the best. They just don't make em like him any more. He came first thing in the morning, analyzed the problem, ordered the part. He picked up the new motor, did a few jobs and came back to us, after our doctor appointments to finish the job at the end of the day. This is why we use Sears. Job well done

Elliott L, Delray Beach, FL

Technician
May 01, 2025
Overall rating

Hermon was very professional and very helpful. He went over the remote settings which I did not fully understand but do now. He also checked the unit inside and outside and said everything looked good. The noise I was hearing is common with this unit and nothing to worry about. Thank you for your service.

Emilie B, Bellville, TX

Heater
May 01, 2025
Overall rating

Explained everything with professionalism. Job very well done. Worked until the job was done.

Robert M, Fresno, CA

Faster repair appointment time
April 30, 2025
Overall rating

My tech was great, I feel sears needs to improve on the time to get repairs completed I have been without ac for almost a month and had 2 recalls which I had to wait 2 weeks in between for a repair appointment not good

Cassandra C, Pinellas Park, FL

Reliable
April 29, 2025
Overall rating

He is patient and dependable. He shows up when he is supposed to. Great customer service!

Diana S, Long Pond, PA

Great job!!
April 29, 2025
Overall rating

Rick did an amazing job! Communion was great And service was excellent. Glad to have him out. He made me feel very confident in his work.

Jesse B, Big Sandy, TX

Great
April 28, 2025
Overall rating

Very detailed, gave me more insights than the other companies who had quoted me. Very pleased.

Arturo M, Vacaville, CA

Great technician
April 28, 2025
Overall rating

Andrew was on time, very professional, and courteous. He was able to identify the issue with my AC unit and we resolved the best option was to do nothing

William M, Winnsboro, TX

Average Rating: 4.7/5 (4609 reviews)

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