GE Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Complaints
My wife told me that he was angry and made her feel bad by telling her things that were not part of the installation
Christian M, White Post, VA
Customer service response - Dear Christian, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 04, 2025
Total Disatisfaction!
I have not been at all happy with the service we have received. I started this process on Dec. 1, 2024 and have gotten NOWHERE!! I have another service call in for Feb. 14th and I need your MOST experienced Master technician. Danny diagnosed one problem, ordered the wrong part and then decided that problem didn't exist any longer. He put the machine on a clean cycle and left before even seeing if it had started properly. Within 5 min. Of his departure the ice machine was making an awful grinding noise. I need a technician who is trained in repairing free standing ice machines!
John E, St Michaels, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 03, 2025
Did not fix the problem
Still not working right thru the fill cycle, so still not working right
Angela P, Noxen, PA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 03, 2025
Not good
The refresh door now won't stay shut after service and there is a broken piece of plastic.
Jennifer C, Rockford, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 03, 2025
Misdiagnosed and charged $600
When the tech returned to do the repair, our appliance was found to have a different issue than initially determined. Tech went ahead and replaced the part stating he wouldn't have ordered that part if he'd noticed the real problem. We are still having the same issue which is not resolved. Very disappointed in the entire process with Sears Home Appliance Repair.
Ricky G, Levant, ME
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 03, 2025
Washer machine is still broke
I need repair man to come out and repair immediately.
Renee J, Philadelphia, PA
Customer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at HomeServiceReviews@transformco.com, providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on February 03, 2025
Water dispenser still doesn't work nor does icemaker.
I don't know what was repaired. But the issue has always been that my refrigerator's water dispenser doesn't work, and the ice maker doesn't work. This all became a problem after I changed the filter, in August 2024. I do not know what information has been given to Jikoree but he didn't check to see if the water dispenser worked or if the icemaker was working. I hate to give him a bad rating, because maybe he didn't know what needed to be fixed. Assurant, if you cannot repair this refrigerator, REPLACE IT. If that can't be done in a timely manner, I'll have no choice except to take legal action.
Tamika M, Montgomery, AL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 31, 2025
David Hogue
Verry good. We were well pleased with his work and information
James H, Vienna, IL
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on January 31, 2025
for oven repair
The technician did NOT wait to see the problem we have with this oven. After he left the oven quit working.
Vio G, Newcastle, WA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on January 30, 2025
GE Fridge/freezer repair
While Kareem D was friendly and polite, he did not send needed replacement part numbers to GE. I was told that GE would call me within 24-48 hrs which they didn't. When I called 4 days later, GE had nothing in their records from Kareem about the compressor failure. Now, I find out that GE no longer is doing business with Sears Home Services (Kareem), andhave to wait another 5 days to have a new technician come out and start the process all over again.
Karen D, Lancaster, SC
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on January 28, 2025
