Frigidaire Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dec. 24. till Jan. 22 and finally got it fixed.
He was critical of the first technicians call to replace the part. I now have a scratch on my stainless steel next to the knob after they replaced the part.
Monica H, Cuero, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on January 23, 2025
Service
Daniel did an excellent job fixing my freezer. I would definitely recommend him. Sears' AI department though needs some work.
Cheryl W, Wytheville, VA
Customer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on January 08, 2025
Washer still leaking
The technicians arrived early and were polite. They worked for an hour. At the end of the hour they left. There was still some wetness on the floor and water gradually seeping out from under the washer. After letting everything get dry, I ran a wash load and the washer leaked the same way it had before the service. I had had a shim in place under one foot of the washer to keep it from tipping -- after the service the shim was gone and the washer was tippy, so I put a new shim in place.
Tim F, Rochester, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 16, 2024
Ice machine still not working
Paid over 490.00 And ice machine is not working. Eric replaced the ice machine but no ice is producing what do we do.
Charlotte M, Ocean View, HI
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 13, 2024
Service Appointment
The service appointment was originally scheduled for December 3rd. It was tremendously stressful to confirm the appointment via text messages and on the website. The automated voice system was not easy to navigate at all. I used each number prompted to simply speak with a representative but the call ended each time. I was never notified of the Dec 3rd appointment would be canceled. No one bothered to service my refrigerator. Finally I got to speak with a representative to reschedule for Dec 10th from 8 am to 12 noon. The technician was 2 hours late past 12 noon again with no advanced notification. I asked if the filter; which was written in the initial service request, would be replaced. The technician didn't respond. He took the filter out and noticed it was frozen solid. He advised to allow the filter to thaw out. He didn't communicate filters are not included in the warranty. A few minutes later the inside of my refrigerator was a soaking mess and a puddle of water was on my floor. I will cancel Sears appliance warranty immediately.
Taletha M, Hapeville, GA
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on December 11, 2024
Service
He called and I called back in 2 minutes and he never returned my call. He was to come originally at 10:40am and arrived at 5:32. He miss diagnosis the original problem and I had to wait 6 additional weeks. Sears has a serious issue with honoring schedule!! I had several rescheduled for no apparent reason. I would never recommend Sears and plan on canceling my home warranty agreement!!!
Ronald N, Brownsburg, IN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 01, 2024
A little arrogant
Accused my little dog of being aggressive Lol just because she barked didn't seem to care about what the problem was in a hurry to go to next job hopefully fixed the issue if not you'll know needs class in people scills
Deborah P, Topock, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 25, 2024
No Fridge
My experience has been TERRIBLE!! Paul the technician is great but some things are out of his control & he has definitely tried . However, there seems to be no other way to express this since I can never reach the right party the millions of times I've called . I have been w/o a refrigerator now for over 3 months .. I call repeatedly requesting a supervisor which I've never been connected to .. No one ever calls me back on the 48 hours I've been advised over 5 times & again I've been w/o a fridge for over 3 months now .
LaTorya Harris, Rocky Mount, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 01, 2024
Repair not completed
To be fair, the original tech came out, diagnosed the problem, and ordered a part. He told me that the part would stop the water from leaking from the refrigerator and eliminate the loud noise. The part came in and the new tech installed it. The noise is gone. He also told me that the part should eliminate the water leaking, and it did not. I am trying to get someone to come and figure out why it is still leaking.
Vera H, Portsmouth, VA
Customer service response - Dear Vera thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 30, 2024
Frigidaire Refrigerator
It took 3 weeks to fix my refrigerator, entirely too long. I'm a very frustrated customer. A Frigidaire Gallery Series.
Tony L, Viper, KY
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on September 30, 2024
