Electrolux Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Technician
The technician that came to service our washer was very knowledgeable and efficient. You couldn't have asked for more. He was amazing. Scheduling the service with Sears Home Services was a nightmare. Appointments made, confirmed, then cancelled by Sears home Service. First time parts were delivered to residence Saturday prior to appointment. The day of appointment they confirmed by text then cancelled saying parts hadn't come in. Second appointment scheduled, confirmed with text message and they cancelled again, saying appointment was never confirmed. Third appointment scheduled and confirmed again via text, they cancelled saying technician was on the way, but vehicle broke down. Scheduled another week out, had to call request management and finally the called back with an opening in 2 days. Again, the technician was amazing! However the customer service scheduling the appointment, and the technician actually getting to our home was a nightmare. This was very frustrating with a lot of unnecessary time off work to accommodate appointments that were cancelled. When your entire family works in health care or are first responders, you definitely need your washing machine!
Stacy C, Virginia Bch, VA
Perfect Job
Ben was exemplary. Very thorough and explained what he did to accomplish the job. Thank you!
Carl S, Pawleys Island, SC
Electrolux gas dryer problems
This dryer has had four or more service calls. This was the second visit by Vincente. On his first visit he inspected and checked the problems and then ordered parts. Vincente was very professional and friendly. I was amazed at how quickly he was able to disassemble, parts all over, and put it all back together again. On this visit he disassembled the dryer and installed the ordered parts. Unfortunately after he reassembled the dryer the motor developed a loud knock which we now need to resolve.
Tom R, Cleveland, OH
Laundry
Prompt, did a great job,,,,explained the problems and what to watch for
Michael J, Claremore, OK
Outstanding Technician
Jacob was thoroughly prepared and educated and experienced, not to mention a really good overall human.
Todd R, Port Angeles, WA
Washer repair
Bernie was very friendly, quickly found the problem. Would differently recommend &use him again.
Kimberli H, Pine City, NY
Excellent
He explained everything very well. And provided options that were clear
Haley R, Easley, SC
Washer Repair
Exceptional, Daniel was prompt, kind and knowledgeable. He explained everything and cleaned up after the job was finished and we were very pleased
John C, Benton, LA
Excellent service
The service technician arrived faster than I expected! He completed a thorough check of my dryer and found the problem to be a dryer sheet and my dryer is running normal with no loud noises. Technician was very polite.
Kathy E, Cypress, CA
Very knowledgeable
Andrew quickly found the problem and gave me great advice
Chris P, Debver, NC
