Electrolux Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
finally, someone who helped
This is the third visit from your company and at least he could help to find a solution vs passing the buck to Electrolux who does nothing. Appreciate the patient explanation of our issue.
Elizabeth K, Warrenton, VA
Service
Excellent
Dixie Z, Pinellas Park, FL
Great job
After waiting around all day, Saturday, August 10 and a technician never showing up or calling and all the hassles with your call centers Ed was a breath of fresh air. He came out late Tuesday was very knowledgeable. Got the parts replaced and explained everything he was doing. He's a great technician and he's a great asset to your company. Keep up the good work Ed thank you very much.
Mike K, East Haven, CT
Thorough, knowledgeable and Friendly
Excellent technician. He was very knowledgeable and worked efficiently even double checking. He was pleasant and friendly and very helpful.
Happy homeowner, Forest Hills, NY
Great service, professional , resolved problem
Happy with Sears warranty service for my appliances. I always had a good experience in the past with Sears service. Peace of mind that I can reach out to them in time if need . Professional repair team. Polite. Helpful .
Trisevgeni C, Merrick, NY
Rudy is the only good tech we've encountered at Sears
This service has been a nightmare experience for us. We have had techs make us wait all day then reschedule us 2hours past our window with no call of any kind to apologize. We had techs not call us after we requested that due to missed visits and they didn't do so, knocked once and left. We have had terrible communication throughout. I am an owner of a retail company and I handle the worst of the customer service situations for us and this one was impressively bad. As for Rudy, he is the only good tech I have encountered. His communication is great, his demeanor is great, his skill is great, and he's very reliable. Sad that he is the only one.
Alexandra H, San Diego, CA
Technician Mr. Manuel
I am very satisfied with technician Manuel who knew his work very well and knew exactly what was the problem with my washer and he fixed it in no time. He was very courteous and professional. If necessary, would like to work with him again.
Anita B, Westbury, NY
Dryer repair
Thank you so much for working us in today and he gave us some valuable tips!!
Denise G, Blue Springs, MO
Washing machine problem
Lori is the best technician! She problem solves and is very professional. She goes above and beyond to be sure you are satisfied.
Ellen F, Belvidere, NJ
Electrolux Dryer Repair
Adam repaired my Electrolux dryer that has been giving me continuous problems since it was purchased. He went the extra mile and spent time investigating the issues to solve a mystery noise. When he was finished, dryer was working perfectly without the noise.
Douglas D, Wheelersburg, OH
