Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.0k
Average Rating
4.8/5
Jill W
Corpus Christi, TX, July 2024He was not the least understanding that what he was telling me about the services to be rendered was not what I was told when I made the appointment. I was told that the day before the appointment I would be given a two hour window of when the technician would arrive. He told me "they lied" and expected me to suddenly be fine. I received notice the technician was on the way and he was there within 10 minutes of being notified which is a problem when the client has three dogs to lock up for the technician's safety. He got the washer going again by merely plugging it into another outlet. It seems like he only looked at the dryer. He handed me his phone and said "sign here" saying I had to sign "a couple things for the dryer" but I could not see what I was signing as the entire phone was blank other than the word signature. When I inquired about what exactly I was signing he got irritated. The lack of communication and integrity within this company is deplorable. I will never call for service again.
Michael Mulcahy
Alexandria, VA, July 2024I had arranged on 7/17 for a tech to inspect both my covered washer and dryer this morning 7/18. I specifically requested that both be done on a single visit. The tech who came was adamant that he could not inspect the washer, only the dryer, and was very unpleasant to my wife about it. Finally, he did ensure that the washing machine also was functioning properly. He could benefit from some coaching in breaking bad news diplomatically.
Shannon P
Hampton, GA, July 2024The technician didn't have the needed part and left in the middle of the service call to take an hour lunch break. No sure how that is keeping the customer satisfied when this customer works nights.
Wayne Y
Lombard, IL, July 2024The price was really weigh too high us , was not what we had expected , it really caught us by surprise , ridiculous price !!!
Roland F
Lake Bluff, IL, July 2024Service people who came were pleasant, and did good work. Getting a service person to come and do fo;;ow up repairs on our dishwasher VERY POOR - that is no one has come yet though there have been 3 appointments scheduled so far with no response. Parts to repair the dishwasher are still sitting in our living room in the boxes.
Alisha M
Saint Hedwig, AK, September 2024Washer was turned on was told by the sound a part needed replaced. (Wasn't cleaned.) Dryer was looked and and pulled out some lint was removed. Although where the lent trap is nothing was cleaned full of dirt in the bottom. What's the point of sending someone out to do a half *** job. I could clean it myself and do that "good" of a job. Will not use the service again.
Susan M
Alachua, FL, September 2024Eduardo was very pleasant, knowledgeable and was able to fix the problems with the washer. Very happy with the service.
Gladys M
Saint Charles, MO, September 2024Robert was nice and did what he had been sent here to do, but it wasn't even close to what I had requested. I called about dishwasher and treadmill!!!!! Maybe get a real person to handle your customer contacts, or you may wind up with no customers.
Maria S
Fresno, CA, September 2024I made an appointment for my yearly maintenance for my washer and dryer! Ron took about 10 minutes to do both that including coming to ask for my signature twice to get paid 😂🤷🏼♀️🤦🏼♀️
Raquel
Riverside, CA, September 2024It seen as though technician didn't want to work. He diagnosed prior to taking dryer apart. I don't want to do business with this person again.