53 W Towne Mall C Reviews
Showing most recent reviews from verified customers of Sears Home Services
Helpful, top notch refrigeration technician!
Very pleased with the diagnosis and advice provided by Ismael. His mix of technical skills and engaging personality put us at ease. We had an intermittent problem and he clearly explained what was going on. Payment process was smooth. While the technician was worth the wait, I found the off-shore call center experience frustrating. (Not familiar with being asked for my "good name"?) Difficult to hear over loud background noise; when the agent confirmed an appointment for "Monday" I was happy, only to read the email confirming the Monday appointment was two weeks away.
Marjorie W, Madison, WI
Excellent Service
Anthony did an exceptional job at getting our AC unit working to its full capacity. He was very knowledgeable and answered all of the questions that I had. It was a pleasure working with him.
Kyle S, Waunakee, WI
Washer repair
Professional and respectful. Instructive and informative. John is skilled and knowledgeable.
Sherrie M, Madison, WI
Refrigerator
He was excellent. He answered all our questions and replaced the mother board quickly.
Jill C, Madison, WI
Washer repair
John knew what he was doing. He was a good communicator and professional. His honesty and work ethic were awesome.
Sherrie M, Madison, WI
Dryer repair
John is the best! Super knowledgeable and explains everything well. He is an excellent technician, thoughtful, and kind. So lucky to have him help us out!
Daniel T, Madison, WI
Dryer
Good job
Jan H, Madison, WI
Stove repair
Great service and very personable with a smile. Would highly recommend him. Was so glad it was him who came.
Tracy H, Madison, WI
Thank you
Excellent service- prompt, kind, and great communication from the technicians
Mo C, Madison, WI
Ismael R
Very professional and he explained the service procedure thoroughly. Provided additional information as how to prevent the ice maker freezing when not in use. Like to have him as a tech for future service calls.
Ananda S, Madison, WI
