53 W Towne Mall C Reviews
Showing most recent reviews from verified customers of Sears Home Services
washer repair
the appointment was easy to make. John called me in the morning to update his schedule. He came on time and quickly sorted out the problem with my machine.
Nancy J, Madison, WI
Excellent service
Ismael was very knowledgeable about the repair. Very polite too.
Marc G, Blue Mounds, WI
Oven Repair
Very professional and knowledgeable. They knew exactly what was wrong with my appliance.
Pamela K, Madison, WI
Great service
Alfonso quickly found an issue with a clogged drain that we had missed.
Doug Q, Madison, WI
Repair refrigerator
Very knowledgeable and courteous. Was very helpful also. He completed the repairs in a very timely manner
Sandy A, Oregon, WI
Fridge and range
Ismael was professional, respectful and extremely helpful explaining the issues and providing repairs. A pleasant person, his expertise was immensely appreciated.
Joanne H, Madison, WI
Washer leak
john was courteous and efficient in the work he did today to replace a part in my washer.
Mary Z, Fitchburg, WI
Nice
He tried to fix the issue but it is not fixed.
Ann S, Merrimac, WI
Wish I knew the price breakdown ahead of time
I wish I knew separate costs for the part and the labor. I was told the total first and then later saw the breakdown on the receipt. I was charged over $300 in labor for less than 15 minutes of work. And it was something I could have fixed myself once the problem was diagnosed. I should have just paid for the diagnosis.
Anna K, Fitchburg, WI
Not qualified
Communication was good at first. He did not fix the refrigerator properly. It was noisy and does not cool. No response from your company, and claim was closed. Not happy. Still not fixed as of 8/3/2023.
Joseph G, Cuba City, WI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 03, 2023
