9 E Valley Mall Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rip off
I was expecting you were a garage door service that could fix a garage door not just to come out and try to diagnose the problem and not be able to fix it! Going to contact the Better Business Bureau on this one!
Reid Goyette, Yakima, WA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on December 20, 2023
No customer service agent know how to solve my problem
I've spent 20+ hours on the phone with Sears customer service agents and no one knows how the process for, what I think is, a common problem. LG is famous for having bad compressors in their refrigerators. My compressor is still under warranty. I originally just needed Sears to provide me information so that LG could send out a technician, but after passing me off to other departments, they technically refused to provide me with the information. Then, once I got my own technician to my house, through Sears Home Services, Sears can't figure out who needs to fill our a form to send to LG which requests a Letter of Authorization from them (for warrantee parts). It has been 5 weeks since the visit and diagnosis by the technician and I still have no working refrigerator. It has been a nightmare working with (getting the runaround by) Sears.
Gary B, Mattawa, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on November 03, 2023
