5401 6Th Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fast and friendly
Tyler arrived when expected, was quick to resolve the issue with our washing machine, and left the room clean. Excellent service!
Anne B, Gig Harbor, WA
Thank you.
William was quick and professional in fixing our washing machine. Thank you Willam!!! Excellent job.
Joyce S, Fox Island, WA
Washer
William was very pleasant He sure knows his appliances did excellent job and I learned alot
Anna B, Gig Harbor, WA
Excellent Service
William took the time to educate us about our refrigerator as well.
Matthew, Gig Harbor, WA
outstanding work
Ritesh is a very professional and knowledgeable person. His repair was right on, and provided additional information and knowledge to help us keep our refrigerator another 12 years. Thanks for the quality service!!
Gordon N, Federal Way, WA
Oven gone wrong
David was fast, courteous, and kind. Thank you David
Ruth H, Tacoma, WA
Tech did a great job.
Ritesh was knowledgeable and provided good service for our repair. The experience using AI communication on parts and scheduling was very frustrating. It showed that parts had not shipped that I already had, resulting in rescheduling the repair. It was very difficult to communicate about the parts.
Linda S, Tacoma, WA
Replacement of drain pump.
Brian was great both times that he came to diagnose and then repair our washer. Once he had the part, it was working within the hour. Technician...awesome. Overall service from Sears Home Services...not awesome. Twice for these repairs I took a wasted time off from work. For the diagnosis they changed the date I had scheduled with LG Customer Care and failed to inform me of the change until the morning that I had already taken off. Second time I was on the schedule for repairs and day the technician (different one) was shown an hour and a half north of where I live. Steadily the appointment moved hour by hour until it was outside the 8 AM to 5 PM window. At 5:03 PM, I received a text telling me that my appointment was moved to the next day...without anyone ever contacting me about the technician not making it on the scheduled day nor whether I could even take the next day off. Sears Home Services "service" gets a big 0 out of 5 stars.
Marty W, Gig Harbor, WA
Resident and spouse
Professional-quickly able to diagnose problem and resolve it- great job
Daniel R, University Pl, WA
Microwave repair
Curtis did a great job repairing the microwave quickly and efficiently. He had all the tools and parts he needed to get the job done and one trip.
Terry B, Gig Harbor, WA
