5401 6th Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Curtis was great. Everything else sucks.
Curtis was polite and professional. The entire process otherwise was ridiculous. Originally my husband made the appt. and put in the notes to contact ME (as he works on base and cannot take his phone into his building). This note was not passed on. Neither was our gate code. I called and they said they were passing the info along. They never did. So I took a day off work and sat around all day for nothing. Not Curtis' fault, though he could have scrolled to my name and hit call to get into the gate. Guess he didn't notice that. It happens. So I called again and said I need to reschedule. They took my information and said I would get a call back within the hour to reschedule. The call never came. So I went online and made a new appt. And now it appears they automatically also rescheduled the original appointment. Good grief. Get rid of the AI and out of country outsourcing. Customer service is AWFUL. Will never use again. Curtis was A+ by the way.
Angela M, Gig Harbor, WA
Great service
Was very pleased with service. Tech was very thorough and was able to diagnose and fix the problem quickly
Debbie D, Federal Way, WA
dishwasher replacement
i am very satisfied with your help it made my day Thank you
Louise B, Federal Way, WA
Dishwasher
Keeping us Updating on progress times with text and calls
Kay B, Gig Harbor, WA
Home Service
Very pleasant and professional that called us ahead and did arrive on time. The issue was resolved with a simple keystroke that is never mentioned in the owners manual. It was not addressed by telephone tech support from Frigidaire.
Mark R, Gig Harbor, WA
Informative
Curtis was very informative and explained everything to us. He was very honest and trustworthy with us and was able to provide answers we could work with moving forward.
Glenn H, Gig Harbor, WA
Washer repair
Excellent service today. Every nice and competent man. He was kind and obviously had super repair/customer service skills! Thank you very much! Lisa Davidson
Lisa D, Tacoma, WA
Niel was great
Very thoughtful and made sure all was well. Did not rush and just really nice!!!
Mo W, Tacoma, WA
Very happy with my service
He was polite made sure he didn't make a mess or damage my floor and he was fast and very nice and efficient
Janet M, Federal Way, WA
Dishwasher works now
Thank you, Brian, for fixing the latch on our GE dishwasher. Your works is quick and efficient.
Valerie S, Gig Harbor, WA
