4502 S Steele St Ste 100 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great service
I did not take long for Brandon to find and repair the problem. But it would have been nice to know that I was going to be at the end of his day. He arrived at 4:50 and finished at 5:10. A mod accurate window of service would have been appreciated. Brandon was great tho.
Jayne C, University Pl, WA
Repairman
After the 3rd time the problem with the ice maker. In our whirlpool refrigerator was fixed. Thanks you.
Mayra Y, University Pl, WA
Oven not working
Late according to eta. Not sure he was right about what was wrong but in same way to much to repair
Ladonna S, Tacoma, WA
Awful
Dealing with your company is an awful experience. Three service techs, over four months, and all of them failed to provide a solution. Jordan came by twice, and did absolutely nothing, just blamed the prior service techs for not making the right diagnosis. What sort of company doesn't have replacement parts for a refrigerator? Your company. Unprofessional in every way. The service appointment I had today with Jordan, he at least called "my insurance" company to tell them he had no solutions as to how to fix my warrantied refrigerator. I had an appointment scheduled for Saturday, and at some point it was changed to today. So I had to call into work, to be available to witness your awfully coordinated services in action. Jordan arrived at about 3:45PM(PST)- He didn't actually try to fix anything, just offered excuses as to why "my insurance" company didn't authorize the purchase of a refrigerator door that is under warranty. He also claimed that "my insurance" company closes at 3:00 Pacific Standard Time because they are two hours ahead. Well, low and behold Jordan was able to call them, and he learned something new today! They close at 7:00PM Central Standard Time(5:00 Pacific Standard Time.) I would encourage your brilliant service techs to share that information amongst each another, so they don't continue to tell customers wrong information. What am I supposed to do with this box of useless, three month old refrigerator parts your professional service techs left behind? 0/10 service and support.
Curtis R, Lakewood, WA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on December 19, 2023
Charles had no clue how to work on my refrigerator!
Charles broke my water spigot trying to get the cover back on! Also my ice maker is worse now after he came! when you push the lever for ice water - it runs behind the cover onto the ground!!!! I've called to get it taken care of or a refund and nothing! Terrible!
Becky C, Tacoma, WA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on September 23, 2023
something is terribly wrong
The refrigerator is not cold and the freezer is defrosting and there is still no ice. What can possibly be wrong. Please , please get the darn thing fixed.
Mildred B, Lakewood, WA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 02, 2023
