1850 Apple Blossom Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Superlative Service
Jeffrey is knowledgeable, capable, affable, congenial, patient and talented. He is also considerate and intuitive. This is not the first time he has helped us with a very delinquent refrigerator. Each time he has taken great pains to save us time and inconvenience. It is a relief when he walks in the door....
Kerry D, Berryville, VA
Kenmore Refrigerator Not Cooling
My Kenmore Refrigerator wasn't cooling properly. First my ice maker stopped working. It would fill with water & freeze the water into ice. But it would not dump the ice into the ice container. It would dump the ice if I pressed the test button & then it would fill with water & freeze the water into ice. But it still wouldn't dump the ice. I ordered & received a new ice maker. But when I looked online for instructions on how to install it I found out that if the freezer temperature wasn't down close to zero degrees the ice maker would not work. So I placed a thermometer into the freezer. Even though the freezer was set to zero degrees, the thermometer said the temperature was actually 27 degrees. So I called Sears for repairs. My service technician, Jeffery, was there within 2 days. I explained what the problem was & he verified that the ice maker would not work unless the freezer was down around zero degrees. He tested the compressor & found it to be working properly. He then reclaimed my coolant & found it to be low. He also checked for & found a coolant leak. He repaired the leak & filled the coolant. It seems to be working fine at the moment. It has been about 4 hours since Jeffery left & the freezer temperature has dropped from 27 degrees down to 11 degrees. Will have to monitor & see if the temperature continues to drop &, if so, see if the ice maker starts working again. Overall, I am completely satisfied with the service that Jeffery provided. He was very friendly & completely knowledgeable about my refrigerator, what could be wrong with it & what to do to correct the problem.
Donald W, Kearneysville, WV
Great job!
Tech did a very thorough job and got us back up and working.
Joe D, Edinburg, VA
Excellent Service
As usual, Steven fixed the issue with the furnace. Very knowledgeable and serves as a real asset to Sears.
Amy B, Front Royal, VA
Knowledgeable
He was very knowledgeable at his job. He was very nice and took the time to explain the problem and how he fixed my dryer. Very pleasant experience!
WVEd, Harpers Ferry, WV
Service for our LG refrigerator
Jeffrey was knowledgable in his trade. We were quite satisfied with his repair job. Would definitely use Sears Repair again. Jeffrey is an asset to your company.
Sandra B, Winchester, VA
Service
He was courteous, professional, and knowledgeable. He arrived on time and was quick to resolve the problem.
Laura F, Middletown, VA
Dryer belt replacement
Justin was very nice very thorough cleaned up after he was done and it took him very little time to get my dryer back up and running
Janet M, Clear Brook, VA
Thorough investigation
Justin was curteous and thorough. He listened to the behavior of the washer and investigated the cause. Great job!
Bridget W, Kearneysville, WV
Very Professional
Joseph was very professional and was able to identify the issue quickly to find the best solution.
Chris, Front Royal, VA
