4588 Virginia Beach Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Outstanding.
Wayne is a an exceptional and outstanding technician please reward him.
Franklin S, Virginia Bch, VA
Merl was great. A@e not so mich
Mark discovered the problem. I have been without an ice maker for 7 years weeks. Two appointments rescheduled within an hour of showing up. Many calls telling me to confirm parts or the appt is cancelled with the technician there. But the kicker is all of the delays and incompetent technicians and company allowed it to get worse and water leaked behind my built in wall and shamed my brand new wood floors and cabinet
Ann S, Virginia Bch, VA
HVAC Check-up
Mr. Terrell was on time and professional for our yearly check on our AC unit. Thank you.
Paulette R, Norfolk, VA
HOMEOWNER
Wayne was EXCELLENT, out of the 4 men sent to do the job, Wayne seemed to be the only one that really knew what he was doing and how to work on my Washer, he also was the Tech that ordered the parts, Sears needs to do better, I had 4-5 appt's abruptly cancel with no explanation, I would get a text that the Tech was on the way, then 15 minutes later, a cancellation and a reschedule, with no call or anything, didn't check to see if we were even available for the time 8am-5pm, I'm really disappointed in the service time, this ticket started 22 Jan and was finally after several parts ordered completed 29 Feb 2024. SEARS needs to reach out to their clients with some explanation, when plans change, not the customer having to reach out to SEARS.
Celeste G, Virginia Bch, VA
Service
Justin came out to assess the issue with our refrigerator. He was able to diagnose the problem within a short period of time, ordered the parts and came back and installed them quickly. We found him very knowledgeable and pleasant to deal with.
Tom R, Virginia Bch, VA
Best ever
Robert was polite and super professional, explained issues with my appliances and services
Laura M, Virginia Bch, VA
Justin great problem still exists
I don't want to rate Justin poorly but the problem still exists and the service provided by your company in general is a 1
Ann S, Virginia Bch, VA
Brian
Brian was awesome. Thanks for the good work and attention to detail.
Richard B, Virginia Bch, VA
Dryer Maintenance
Great Work. Extremely professional. Requested maintenance on Dryer and now works as good as new.
Jared H, Virginia Bch, VA
He knew what to do
He was quick and really smart! Very polite and very thorough
Diane K, Norfolk, VA
