1400 N Parham Rd Reviews

Technician did not investigate the problem with the washer and only cleaned a filter the first time he came out. Had to wait 2 weeks for a new appointment to come out and fix the part that was broken the whole time. He should have investigated and fixed it the first time! Very Inconvenient

My wife and I were not very happy with the service call from Sears. The reason when I requested a technician I was told that they could work on Jenn-Air coolers and they sent someone who was really unable to not even look at it but rather just diagnosed a bad fan motor by listening to it. Furthermore he could not get the repair parts as was promised by Sears when I was on the phone with them. The whole experience was not good and cost me $139 to find out that they were more interested in the trip fee then trying to repair my wine cooler. We were very disappointed.

Job was done correctly and fast. Correction; the repair lasted on 15-minutes before making loud noises and sparks from the mower deck. Extremely poor service.

I will never use this service again and will make sure my friends or family members hear about the experience. We were told (via email) that the window was 8-12 for the technician to arrive. When we used the tracking system it said the technicians estimated arrival was between 8:40 and 9:35. We don't live at the property so I drove over to meet the technician. They did not arrive until well afternoon. I called all the "help" numbers listed on the email, texts and website but just kept getting the same automated responses. I tried to virtual chat but got the same responses. The technician was arriving between 8:40 and 9:35. It was IMPOSSIBLE to speak to a human. When the technician finally arrived I was no longer there because it was after 12:15 and I had another appointment to go to. My tenant let them in and he did the repair (which we had paid for in advance or I would have canceled the appointment far earlier and used a company that has humans that can help you!). Before the technician left he eluded to my tenant that there was a problem with ice in the freezer-the original repair work was for the refrigerator, not the freezer. My tenant asked him to call me, the landlord, to explain what the issue was with the freezer but I never heard from him. I tried to call to find out what the supposed issue was but, GUESS WHAT, no human to interact with again! Don't get me wrong, I am in favor of automation but at some point there should be an option to actually speak to someone when the Chat bot, auto texts and auto emails aren't helping.

My washer is not fixed. I had to wait 2 weeks for parts and they didn't use them. Said it was a screen that was pretty dirty.

Your technician came to my house on 10-28-24. Asked my husband what the problem was. He didn’t do a diagnostic test on the dryer. He said he can fix our dryer if he give him $400.00 dollars out his pocket. He didn’t do a diagnostic Test. He just asked him what was wrong. I’m VERY VERY DISAPPOINTED. I want to cancel the warranty. I WAS TRANSFERRED 4 or 5 TIMES. No one would let me speak with a SUPERVISOR OR MANAGER.

While the tech that Sears sent out was very friendly and courteous, this service leaves a lot to be desired. The advertisement says "clean internal components" but that amounts to them emptying the water drain, which I did the day before. I assumed they would clean the interior of the unit, under the rubber seal, where I'm relatively certain sludge has built up over the past 7 years, but that didn't happen. I can only blame myself for not doing a more thorough investigation on what services they would perform before I shelled out $129 for what essentially I did the day before in 15 minutes. Live and learn, right? I'd stay far away from this particular Sears service. Update--As you can see below, Sears invited me to contact them to discuss my review. This was an absolutely futile effort. The 800 number and website offered zero pathway to speak to a person about my issue. Now I've gone from just frustrated over the terrible product to furious that I've gotten nowhere when trying to speak to them.

Chiehk was great, however, the customer service on line was terrible. It took 4 week to get the part, which left us without a refrigerator for over a month. Our on-line conversations, which were many, were always the same, informing us they could not find the part. No one went out of their way to find out why and how much longer we would need to wait. We had been very patient. After a month of getting the run around, we finally told them we wanted our money back and refused to wait any longer., The part came the next day. We would have to be desperate to use Sears Repair again.

Why the low rating? Full 5 year Warranty It has been three months before a Confident technician Came to repair the wash machine. After I called the better business bureau(BBB). Gone is the reliability and service from Sears My technician Mr Jose, was Superior and knowledge and craftsman ship in repairing my washing machine. but the others in your company showed no empathy at all, from this day Forward I will tell my friends in community Not to shop Sears.. Very displeased with Sears. You can't communicate, you have robot phone calls and automation before you can talk to someone about your issues. Do better.

He never showed up this is there’s warranty I ever had!