11500 Midlothian Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher repair Artificial Intelligence stinks
Nathan the technician was very good. I would give him 5 out of 5 stars. The overall experience with the AI process was horrible!! Initially the scheduling was ok. The technician came out diagnosed the issue and ordered the part. He said the part would arrive at our home in a couple of days, which it did. He scheduled the day to return. I went back and forth with AI text messages and emails tell me the part never arrived and canceling the appointment. I would reschedule, confirm then next day the appointment would be canceled by AI saying the part hadn't been received. I went through this maybe 3 times over the course of a couple of weeks and we had the part all along!! I requested numerous times to get a human representative and had no luck. I remembered that Nathan had originally texted me on the first visit and I was able to text him. He did come today and repaired our dishwasher. I am very very unsatisfied with your system.
Paul D, Farmville, VA
Excellent Service
Very professional, polite, and knowledgeable. The problem was fixed swiftly with excellent communication
Jennifer H, Moseley, VA
He did a great job.
He definitely knew what he was doing and diagnosed the problem quickly. Thank you 🙂
Daniel T, Cumberland, VA
Dishwasher repair
Herb is an experienced Technician. He check the appliances and ordered part. He came back and installed it in no time.
Klaus M, Powhatan, VA
Washer and dryer repaired.
It was very fast and he was courteous and fast. Thank you. We need a itemized receipt. Sharon Dunaway
Sharon D, Amelia, VA
Daniel was excellent
Daniel was excellent and fixed the washer very well snd quickly. Very professional and nice person.
Dan L, Midlothian, VA
Homeowner
Very nice guy. Very professional. Transform takes too long to get repairs. Expensive but done right.
John L, Midlothian, VA
Very Professional
The technician was very professional and tried everything to solve my issue.
Patrick, Powhatan, VA
Best appliance repair ever!
Daniel arrived on time, worked very efficiently, had all the parts needed for the repair on his truck, completed the job with care and with a sense of urgency. He cleaned up the work area after he was finished. I could not be happier with the service today.
Steven M, Chesterfield, VA
Washer Repair
Tyrese was professional, pleasant and quick. Even though my washer couldn't be fixed, (not his fault it's just too old) the service call was a positive experience.
Lora W, Midlothian, VA
