25044 Lankford Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fred Richardson
Customer service response - Thank you so much for the fantastic 5-star rating, Fred! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 05, 2024
Kaylene Green
Luis was very knowledgeable, courteous, and efficient. He was a pleasure to work with.
Frank Congel
The initial appointment was quick and easy to schedule. Sears was one of a few companies offering service in my small rural community. The tech arrived as scheduled. Diagnosis was completed and the faulty part was identified and ordered. The tech was friendly and interacted well with me. He returned a week later to install the part. Everything proceeded well despite the replacement part requiring a modification to fit. A problem occurred during the final reassembly. There was a part left over! The tech was unable to determine where it belonged. After some effort, he said, "It's probably not needed". I said that was not acceptable and suggested that he contact LG tech assistance. He said something that I didn't hear and went to his truck. Then, much to my surprise, he simply drove away! My refrigerator is running and the left-over part is sitting on my counter. I don't know how the refrigerator's operation is affected but I'm certain that LG didn't include this part for no reason. This is an unacceptable conclusion for a repair that cost me $497. I immediately called Sears. After a very difficult time finding a live representative, I filed a complaint. Sears' response is pending. Needless to say, I don't want the same tech again.
Customer service response - We apologize for the inconvenience and understand your concern regarding the left-over part and the technician's response. Your feedback is crucial to us, and we're addressing your complaint to ensure this doesn't happen again. Thank you for bringing this to our attention.
Sears Home Services on March 20, 2024
Antonio Biondo
Technician never arrived. Service was not provided. Service order placed in June 2024. This is completely unacceptable. In fact the technician reported that he had replaced parts and fixed the machine. Total fabrication.!!!! I only give a one star because that's as low as this site will allow.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on September 19, 2024