25044 Lankford Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Elizabeth W
Mike arrived at the expected time, replaced the part, made sure the washer was working and I was so happy to finally have my washer fixed.
Customer service response - Thank you for your review, Elizabeth! We're glad to hear Mike arrived on time and successfully fixed your washer.
Sears Home Services on May 09, 2025
Danielle W
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 17, 2025
Gene H
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 19, 2025
Stanley T
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on November 06, 2024
Tammy M
Mike was great, he was informative, helpful, polite, punctual and very patient. He got our washer fixed super quick and I would recommend Sears Appliance Repair to anyone.
Customer service response - Thank you for your wonderful review, Tammy! We're delighted to hear Mike provided such excellent service and that your washer was fixed quickly.
Sears Home Services on September 30, 2024
Carletta B
The tech that showed up today was very friendly and knowledgeable. Superb customer service. But last week I was not happy with thr service I spent all day waiting for someone to show and no one did I was not able to speak to someone till after the window 8-5 was over to be told that there was no tech assigned to the case after getting messages that someone would be out to fix my dryer that day. Then told the tech got sick and couldn't make it, that is fine but no one could call and say that instead of me wasting a whole day and not getting enough sleep because I work nights 12hr shifts But I can't fault the tech that came today he was great and fix the problem with efficiency and explained the problem.
Customer service response - We apologize for the inconvenience you experienced last week and appreciate your patience. We're glad to hear that today's technician provided superb service and resolved the issue efficiently. Thank you for your feedback.
Sears Home Services on September 26, 2024
Jacqueline S
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 11, 2024
Jon T
Very professional and quick Thanks
Customer service response - Thank you for your kind words; we're thrilled to hear you were satisfied with our quick and professional service.
Sears Home Services on August 08, 2024
Scott M
Arrived on time, fixed the issue in a matter of 15 minutes.
Customer service response - We're thrilled to hear our team solved the problem quickly and efficiently. Thank you for choosing us!
Sears Home Services on July 22, 2024
Marcia J
My Tech was Joey G. He was very professional. I understood what he was tell me the problem with my washer. Kudos to Joey. I would recommend and outstanding award for him. My washer was not repaired. Nothing on Joey part. Communication on the other end with parts. I am not happy with Sears overall service. I am very frustrated. Because I could not talk to a live person. Every time I called I was switch over to a automatic service. If had to rate customer services 1-5. 5 being good. My rating would be 1 (very poor) services. One of my service day the tech didn't show up. My day was a waste because I took the day off. Got a text that morning with a window 8am-4:30pm. At 4:30pm got a text telling me that I need to reschedule, I should have gotten a phone call. That is unacceptable.
Customer service response - A big thank you, Marcia, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 04, 2024
