2312 Wards Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Diane Sullivan
Checked everything out on my stove, parts either not available or to expensive for the age of my stove. Very nice service tech 😀.
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 03, 2024
John Bennett
Prompt, courteous, explained everything. Very professional
Customer service response - Thank you for your positive feedback, John! We're pleased to hear that our technician was prompt, courteous, and professional in explaining everything.
Sears Home Services on October 29, 2024
Kenneth Davis
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 29, 2024
Haring family
Always helpful, professional, and gets the job done!
Customer service response - Thank you for your positive feedback! We're pleased to hear that our team is consistently helpful, professional, and effective in getting the job done.
Sears Home Services on October 24, 2024
Gloria Staten
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 20, 2024
Dana Kuhn
Roy worked diligently on the dryer to fix it. Three times before other workmen just ordered parts to try and fix it but the parts did not fix it. Roy took his time and would not give up until he found the problem.
Customer service response - Thank you for your positive feedback, Dana! We're thrilled to hear that Roy's diligence and persistence led to a successful repair of your dryer.
Sears Home Services on October 20, 2024
William Carr
The repairman, David, did a fine job. This was a new repair for him, but he figured everything out and completed the work promptly. Any complaints I have pertain to the "system" of texts, emails, etc. The options that show up in "Chat" often didn't apply to what I was trying to ask. Order tracking was strange. I received notifications of delays, even after I actually received the ordered part. After a while, I gave up and waited until the next notification and tried again, to see whether I could get any more or better information.
Customer service response - Thank you for your feedback, William! We're glad to hear that David did a fine job with the repair. We appreciate your input on the communication system and will work on improving it for a smoother experience.
Sears Home Services on October 20, 2024
Anita Spaulding
Dave was wonderful. He was very thorough and professional and he explained everything to us.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Dave provided thorough and professional service while explaining everything clearly.
Sears Home Services on October 16, 2024
Jeffery Schneider
David is the best appliance technician in the area!! He's prompt, personal and professional in all aspects of his service calls. His problem diagnosis is always spot on. He's never used the costly "Easter egg hunt" approach to figure out what parts are needed to repair the appliance. He prides himself in the quality of his work! He earns an extra star from this family!
Customer service response - Thank you for your feedback, Jeffery! We're glad to hear that David H and the other technician were polite and professional, and we appreciate your patience with the scheduling process.
Sears Home Services on October 16, 2024
Janice Gordon
The technician came earlier than 8:00. That was good for me. He was very pleasant.
Customer service response - Thank you for your feedback! We're glad to hear that the technician's early arrival was convenient for you and that you found him pleasant.
Sears Home Services on October 14, 2024
