10101 Brook Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
carin P
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 28, 2025
Janice S
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 21, 2025
Laurie L
Excellent service and professional service
Customer service response - Thank you for your 5-star review, Laurie! We're glad to hear you received excellent and professional service.
Sears Home Services on January 15, 2025
Edwin T
The tech was very polite,knowledgeable with great customer service skills.
Customer service response - Thank you for your 5-star review, Edwin! We're glad to hear that our technician was polite, knowledgeable, and provided great customer service.
Sears Home Services on November 05, 2024
Allen B
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 03, 2024
Terrie J
Very knowledgeable!! Would highly recommend this technician. Polite and is careful of homeowner's property.
Customer service response - Thank you for your 5-star review, Terrie! We're glad to hear that our technician was knowledgeable, polite, and respectful of your property.
Sears Home Services on October 29, 2024
alvin A
The sears repair man Daniel did a great job . Quick , efficient and courteous. However, the schedule department could be better . They send an automated text saying 8 to noon . If you don’t go into text and click actual link you may miss your appointment.
Customer service response - Thank you for your feedback, Alvin! We're glad to hear Daniel provided great service, and we appreciate your input on the scheduling process.
Sears Home Services on October 29, 2024
Shirley C
The tech was very helpful and answered some questions I had. He was very professional and expeditious.
Customer service response - Thank you for your 5-star review, Shirley! We're pleased to hear that our technician was helpful, professional, and efficient.
Sears Home Services on October 27, 2024
Justin H
He was great. Explained why the issue occurred and gave us ways to prevent it in the future!
Customer service response - Thank you for your 5-star review, Justin! We're glad to hear that our technician provided helpful explanations and preventive tips.
Sears Home Services on October 24, 2024
George M
The tech was great but your scheduling system sucks. Tech who showed up yesterday did not call in advance like your work order says. So we missed him. And trying to reschedule was frustrating. At first it showed an appointment for today at 8:11am. When nobody showed I tried to get information about arrival time and Bot said I did not have a service request. Thank God your tech showed up. He did not call either but I was so glad to see him I can overlook that. Get rid of the Bot and hire humans.
Customer service response - Thank you for your feedback, George. We're glad to hear the technician provided great service, but we're sorry for the scheduling issues you faced.
Sears Home Services on October 23, 2024
