10101 Brook Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Shirley C
The tech was very helpful and answered some questions I had. He was very professional and expeditious.
Customer service response - Thank you for your 5-star review, Shirley! We're pleased to hear that our technician was helpful, professional, and efficient.
Sears Home Services on October 27, 2024
Justin H
He was great. Explained why the issue occurred and gave us ways to prevent it in the future!
Customer service response - Thank you for your 5-star review, Justin! We're glad to hear that our technician provided helpful explanations and preventive tips.
Sears Home Services on October 24, 2024
George M
The tech was great but your scheduling system sucks. Tech who showed up yesterday did not call in advance like your work order says. So we missed him. And trying to reschedule was frustrating. At first it showed an appointment for today at 8:11am. When nobody showed I tried to get information about arrival time and Bot said I did not have a service request. Thank God your tech showed up. He did not call either but I was so glad to see him I can overlook that. Get rid of the Bot and hire humans.
Customer service response - Thank you for your feedback, George. We're glad to hear the technician provided great service, but we're sorry for the scheduling issues you faced.
Sears Home Services on October 23, 2024
Krista S
I appreciated Lamon's professionalism and thoroughness. He vacuumed areas that he felt would be a problem and put the dryer back into its position prior to leaving. The overall experience was good--the needed part was delivered well ahead of the appointment and was the proper part.
Customer service response - Thank you for sharing your positive experience, Krista! We're thrilled to hear that Lamon's professionalism and thoroughness met your expectations and that everything went smoothly.
Sears Home Services on October 06, 2024
janice S
Corrin was very professional and extremely knowledgeable on the issue. Thank you!
Customer service response - Thank you for your kind words, Janice! We're delighted to hear that Corrin provided professional and knowledgeable service.
Sears Home Services on September 30, 2024
Deborah M
Mahmood was excellent. As soon as he walked in he noticed the dishwasher was not level and put in crooked, this was installed by Ryan Homes. Told us that the back of the dishwasher was higher in the back and that is why the water was leaking out the front. Mahood installed the item to be replaced. Checked all connections. Leveled the dishwasher in place. Checked for leaks. Now everything is working fine. Thank you Mahood.
Customer service response - Thank you for your detailed feedback, Deborah! We're delighted to hear that Mahmood provided excellent service and resolved the issue with your dishwasher.
Sears Home Services on September 28, 2024
Kelly B
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 19, 2024
Shon D
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 15, 2024
Bob L
Great work , was very polite and fixed everything in a timely manor
Customer service response - Thank you for the 5-star review, Bob! We're delighted to hear that you were pleased with our polite and efficient service.
Sears Home Services on September 03, 2024
Victoria L
Great experience! We had Sears out to our home for an AC repair. The gentleman was very professional, fast, and knowledgeable. I love being able to check on the service job on Sears' website and during the day of the repair, we were able to follow him on a map so that we were able to plan our day.
Customer service response - Thank you for sharing your fantastic experience, Victoria! We're delighted to hear that our professional and efficient service met your expectations, and we're glad you found the tracking feature helpful.
Sears Home Services on August 26, 2024
