100 Spotsylvania Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great Service
Technician was thorough and professional. I am very pleased with the service.
Theresa C, King George, VA
Excellent
Very polite, knowledgeable, efficient!
Cherylle L, Mineral, VA
Technician
Did a quick installation of the new parts. Sadly, it took almost two weeks from the time I submitted the claim till repair was completed.
Glenn A, Fredericksbrg, VA
Excelent Service
Seear was very professional and knowledgeable. He was also punctual. Explained in detail the work performed and provided additional advise on how to care for the unit.
Marina C, Fredericksbrg, VA
Mahmood was great. Previous technician not.
He installed pump with no problem. Washer works great. Was not happy that previous technician made me wait 2 extra weeks for a part that was not needed. Waste of my time and very inconvenient.
Carol B, King George, VA
My dryer
Joey Understood the issue, fixed within timely manner. Thanks again.
Evan R, King George, VA
Quick and Kind
He was quick and efficient, and very polite as well!
Kimberly D, Port Royal, VA
Fixed in record time
The technician fixed our washer in record time and was very knowledgeable. He gave good tips on how to prevent the issue again
Onetia H, Fredericksbrg, VA
Outstanding service by Darryl C
Darryl diagnosed the problem with our fridge and ordered the parts initially. He's very professional and informative. When the parts came a different tech came out to install the parts who was not as professional and in fact did not put on all the parts that was ordered resulting in the fridge still not working.After sitting at home for 4 days consecutively and our follow up appt being rescheduled by Sears, Darryl showed up, realized that the former tech did not install the water valve and in fact caused a water leak. Darryl installed a new water valve, repaired as in tightened the line connected to the water valve as well as offered us a condenser cleaning in which the former tech said he couldn't do. Darryl is a professional, informative and will answer your questions unlike the tech who was rude, unprofessional and displayed his unhappiness with having to do his job! Darryl is a great asset to your company and I pray that your company are doing what is needed to keep employees like Darryl. I highly recommend that you look at the service date of the previous tech before this visit and have a conversation on what customer service is and the importance of it! Darryl definitely understands customer service and appears to know his job unlike the tech whose ID is 0579532. Job well done Darryl and I appreciate you and your work ethic.
Christoper T, Fredericksbrg, VA
Refrigerator repair by Seear
Seear was very friendly and honest. He knew his stuff and gave me the advice I needed to make the best decision on wether to repair or replace.
Mark B, Stafford, VA
