12000 Fair Oaks Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Nothing done
He didn't even touch the equipment he said he is going to follow up
Ravi R, Herndon, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on July 16, 2024
Hamayoon review
Was in a hurry to leave. Left washing machine with new problems that did not exist prior to his visit. Original issue was noisy spin cycle. He did a software update. Now machine freezes on Rinse cycle and we have to restart 2 or 3 times.
Michael B, Fairfax, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on July 11, 2024
Cook top unit
This guy had a big-time attitude, when I asked the question he did not have a proper answer. I would not prefer to have this guy again at my property Thank You
Anil G, Clifton, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on March 26, 2024
Fraud, unprofessional
The tech closed the ticket after payment and without fixing the fridge. Reporting fraud to the BBB and to Choice warranty
Joseph A, Vienna, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on February 09, 2024
Water heater not fix!!!
This is the worst service 8th servies and problem still haven't been solve the water heater still leaking you guys also re scheduled a few times sit not show up the last 3 appointment this water weather have the same issue since October this is due for a replacement!!!!!
Amgad H, Fairfax, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 30, 2024
Disappointed, they inspected the Wrong system
Technician was Supposed to service the attic Carrier heat pump. Even gave them the model and serial number. He didn't. It was easier for him to inspect the basement furnace (Trane) and tell us to pay for another service call if we wanted the attic furnace inspected. We wanted the Carrier system in the attic inspected. The Renter at the house just didn't want to argue with the technician so the wrong system was looked at. It was a waste of my time and money since we had already had the basement system inspected by another company. We should be able to get Sears to do what we schedule them to do and inspect the Carrier heat pump in the attic.
John S, Fairfax Sta, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 29, 2024
Microwave door needing repair
Abdul Aziz needed help finding my house. Required I go two blocks down street to help guide him to my house. Came inside and looked at interior of microwave. Seal which prevents radiation leak is broken. He declared glass seal cosmetic aspect. It is a safety feature for the microwave. I do not recommend Sears Service department. Poor service provided for customer.
Elnora W, Chantilly, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 08, 2024
Horrible
Could have diagnosed the problem over the phone. Didn't even help me pull the frig out or put it back again. Never will call Sears again.
Kevin H, Oakton, VA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 27, 2023
Not knowledgeable and rude
The technician chose to avoid the problem my machine had by putting it in a rinse spin cycle . The argument became bad when he told me my machine cannot wash blankets or beddings. He even suggested I need to wash those manually outside and if I had a problem call Kenmore brand. I kicked him out of the house. The technicians who came before him were very respectful and knowledgeable. This guy….horrible and disrespectful.
Grace H, Clifton, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 15, 2023
wasted time
ordered a part and it took more than a month. When the technician revisit with the part and he said it looks like it's not the part issue without even replace it.
Chanseung G, Chantilly, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on December 12, 2023
