12000 Fair Oaks Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
sears home service repair tech -refrigerator
Jawid was very competent, and efficient. He was pleasant and gave advice to maintain .
Sandra H, Reston, VA
Dryer diagnosis
Gave good advice. Could not duplicate problem. Declined assumed repair.
Mary F, Clifton, VA
Excelent service
Mr. Muhammad A, was always in communication before arriving, explained the issue and solved the problem. Very knowledgeable. Thank you!
Carmen L, Fairfax, VA
Excellent
He was great, he explained the problem and was very courteous and knowledgeable. He is an asset to Sears.
Art E, Fairfax Sta, VA
Great customer service
Mustafa is patient and tried to work through a persistent problem with parts delivery. He tried to use parts from his truck. It' didn't work, but I appreciate the effort.
Jamese S, Fairfax Sta, VA
DOUBLE OVEN REPAIR
Technician was thorough and great, but the trip was unnecessary, because the first technician said that there were no appropriate repair parts. Naser affirmed the original technician's analysis and conclusion.
John F, Fairfax Sta, VA
Efficient and knowledgeable
Rachid arrived on time and quickly diagnosed the problem with my refrigerator. He was respectful and friendly when explaining the solutions.
Christina A, Mc Lean, VA
Saylor was great
Saylor was my 3rd Technician, and he was able to find the problem with my water heater immediately, minutes after walking in and fix it. The 1st technician, despite the fact that we told him that we smelled something burn, didn't look the top of the unit to check for burnt out electric wires - instead he had asked me to get thermostats and heating elements. The second technician spent 2 hours installing the parts and still didn't think to check the burnt out electric wire. Saylor knew exactly what the issue was and resolve it. It turned out that didn't even need the new parts.
Baba P, Fairfax, VA
Prompt and courteous service
Prompt and courteous service
Fardin N, Clifton, VA
HVAC fix
It was good and he flooded it quickly and it worked
Kumar R, Fairfax, VA
