12000 Fair Oaks Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Good service
Solomon was courteous and knows what he's doing. He helped me understand the limitations of my hvac system
Jeffrey K, Burke, VA
Simply superb
Rachid arrived exactly on time. Personable, efficient, thoroughly professional. Ice maker issue quickly resolved; providing this homeowner instruction that was appreciated…without taking any offense to the "YouTube" lack of knowledge I had.
Mark M, Reston, VA
Microwave repair
The technician was able to repair my microwave oven in a timely manner. He was very professional and friendly.
William A, Clifton, VA
appliance repair
tech was very experienced. Was very impressed. Would highly recommend.
Sarah R, Centreville, VA
Warranty Service Review
The process of setting up the appointment was very easy. We were given options for timeframes and we picked the best one for us. However, the original date/time was cancelled by Sears with no reason provided. The rep with whom I spoke (Braylon) rescheduled the appointment for the following day. We requested both online and on the phone that the tech should try to arrive by 12:30 to 1:00 p.m. because we had a long-standing commitment at 3 p.m. On the day of the service, at around 2 p.m., I called again and the rep (Princess) contacted the technician to change the time to 4:30. The tech (Mustafa) actually arrived shortly after 4 p.m. and proceeded to deal with our dryer issue. He also performed a preventative maintenance check on our covered washing machine and refrigerator. He was neat, polite, and very professional. He explained what he was going to do and what he found. He fixed the problem promptly. Overall, it was a good experience, notwithstanding the initial cancellation. Everyone I interacted with was professional and went out of their way to help address the issue at hand.
Robert C, Fairfax, VA
Kenmore Refrigerator Repair
Technician was very knowledgeable and answered any questions I had. Completed repair and relayed helpful techniques moving forward.
Ruby S, Burke, VA
Great Service
Good communication and professional diagnostics. Mustafa was very thorough and provided good recommendation.
SK, Vienna, VA
Home Service to repair dryer.
An excellent customer service experience. Technician was friendly, helpful and knowledgeable. Took the time to explain and outline the problem and repairs. We couldn't ask for anything more! Thank you 🤗
Michael P, Burke, VA
Review of service by Mohammad
Mohammad was very professional. He examined my dryer and told me the rollers were worn out and need to be replaced. He gave me a quote which, unfortunately, was too high that it would be better to just buy a new one. So I didn't go ahead with the repair.
Carmelita J, Herndon, VA
Microwave/Oven Combo
Mustafa was very knowledgeable and professional. He took his time to diagnose the issue and identified root causes. Subsequently, he provided recommendations that was suitable considering the age of the unit.
MS, Vienna, VA
