12000 Fair Oaks Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Extremely helpful
Jamshid was helpful in oven repair! He explained that it was using the self-clean feature that ruined the control panel. He also explained how important it is to not spray or use water near the control panel.
Andrew W, Fairfax, VA
Service on washing machine
Appointment was available for the day following request. Technician, Abdul, called while enroute to my home. He was very attentive to my concerns re operation of my washing machine; explained thoroughly what the issues were; answered all of my questions; and, showed me exactly what he was checking/testing as he resolved the issue of the spin cycle. He was courteous at all times.
Aramintia H, Fairfax, VA
Repair Ice Maker line and water line
Very knowledgeable repairman. Very efficient
David J, Burke, VA
Polite. Knowledgeable. Problem Solver.
Almost went with a different repair service. The 'unnamed' service provided a gentleman that was unprofessional and borderline rude on the phone. Canceled that call and went with Sears (A&E). So glad that I did. A&E always sends polite professionals.
Cory C, Fairfax, VA
Service Repair
Very knowledgeable
Marvin H, Reston, VA
repair of cooking stove in my house
I am extremely happy with the services of Mohammad - they spent a lot of time tying to fix the cooker. However, I am extremely dissatisfied with Sears Home Warranty Service. The cooker was fixed after 7th attempt and I had to take leave for seven days to wait for the technician to arrive. Sears would always send incomplete parts. It took 3 months to replace it. The technicians always identified the right issue but Sears would insist on sending parts rather than fixing it. And then they would send the wrong part. It just went on. No one from the Sears Warranty office called me to apologize and explain. It is the worst service and a wake of call for their customer service people that they should not treat client so shabbily as this is a very competitive business.
Deepak A, Clifton, VA
Knowledgeable Technician
Naser worked efficiently and explained everything patiently. He was knowledgeable.
Ashish S, Fairfax, VA
Dishwasher
Easy repair. Good communication. Thank you. See you again soon.
Claus W, Vienna, VA
Very knowledgeable
Technician knew a lot about Kenmore Elite washers and was able to diagnose issue quickly
Jeff S, Herndon, VA
Dishwasher service
Excellent service and attention to detail. Very informative, knowledgeable and respectful. Answered all our questions. Was on time and communicated every step of the way.
Gail H, Clifton, VA
