21000 Dulles Town Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Furnace system check
Obediah did a system check of the furnace and gave tips on how to maintain its longevity.
Julie U, Rockville, MD
Washing Machine Service Call
Justin was knowledgeable and very polite. He diagnosed the problem with my washing machine in less than 5 minutes and wa s very helpful in recommending the appropriate solution.
Ed M, Purcellville, VA
Very knowledgeable
On time on schedule and he will trouble shoot the issue and takes his time. We had 6 other techs that walked in and out. He didn't. He solved it. Wish Sears had more people Like him
Tony K, Potomac, MD
Microwave repair
Excellent service! He was so polite and knew exactly what he was doing.
Rupina J, Sterling, VA
Great service from Mohammad
This is the second visit from Mohammad and he's very nice and seems eager to resolve the problem with my washer. Regarding scheduling the appointment though, it took a week to have someone come out even though I supposedly have a priority service warranty so I wasn't happy with that.
Robin F, Ashburn, VA
Washing Machine
He did a great job fixing the machine and explaining the issue with it
David W, Reston, VA
Great Service
The technician was helpful and had great customer service. Thank you.
Troy B, Sterling, VA
Appliance Service Repair
Jawid visited my home to check and repair my cooktop. He was very professional, polite, experienced and knowledgeable about all my kitchen appliances. His work was excellent. I highly recommend Jawid to anyone needing their appliances fixed. He does excellent work.
Bev V, Aldie, VA
Timely
Thorough and polite
Giselle L, Gaithersburg, MD
Mohammad was GREAT !! but your CALL CENTER IS NOT
Mohammad was great and very calmly kept working on the fixing the issue with the icemaker. BUT I have had a nightmare calling your call center as there was no way to talk to a real person and if somehow i did, they did not care about my concern and would put me back in the same IVR which had no end. Dont know if anything is going to change but, i am still writing this in case there is one sensible person in the upper management who truly cares about the customer service. Keep in mind, sending out a survey doesn't mean anything. Its only when you act on the feedback. Its taken me sweat and blood to have sears assign another technician to look at the issue...The issue was open for more than 2 months.. Terrible Terrible call center and customer service.
Sameer P, North Potomac, MD
