21000 Dulles Town Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ronald Ruehl
Technician was very polite and professional addressed all of my concerns completely. An asset to your company.
Customer service response - Thank you for your kind words! We're glad to hear our technician met your expectations and addressed your concerns.
Sears Home Services on June 11, 2024
Gerald D Chapman
The Sears Appliance Repair Technician was courteous, professional and displayed attributes that he knows his profession. First thing is he arrived within the window time we were given and received a text message that he was enroute to our location. He kept things clean and as dry as possible. He discussed his findings and showed us the problem. Permission was authorize to make the repair/service the appliance. When he finished the service, he provided info as to the warranty of his work and asked if we had any questions. It was a pleasant experience.
Customer service response - Thank you for sharing your positive experience with our technician's visit. We're thrilled to hear about the professional and courteous service you received.
Sears Home Services on June 07, 2024
Millie Kim
Customer service response - A big thank you, Millie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 05, 2024
dinesh.singh.11
Customer service response - Thank you so much for the fantastic 5-star rating ! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 05, 2024
Mary Johnson
Customer service response - A big thank you, Mary, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
Consuelo Tonato
Mohammad was really professional and helpful He did fixed our dryer and advised how to take care of it to avoid future problems.
Customer service response - We're thrilled to hear about your positive experience with Mohammad! Thank you for trusting us with your dryer repair and for sharing your feedback.
Sears Home Services on June 03, 2024
Cyrus Mahmoud Kooshesh
The techician, Seyed was very knowledgeable. He explained the issue very clearly. He was a very pleasant person.
Customer service response - Thank you for your feedback! We're thrilled to hear about your positive experience with Seyed and his expertise.
Sears Home Services on June 03, 2024
ROSA FEEMSTER
Technician was personable. He explained what he thought was the cause of the leak. He removed the panel under the door and the installation behind it, to check for leaks, and reassembled it. The door now makes noise when it's fully opened and closed. This was not happening before. The dishwasher still leaked after repair. (See attached pictures.) Therefore the repair was not successful.
Customer service response - Thank you for your feedback and the detailed description of your experience. We apologize for the inconvenience caused and will look into this matter to ensure it gets resolved.
Sears Home Services on May 28, 2024
Car PB
Excellent. Job
Customer service response - Thank you for your positive feedback; we're thrilled to hear you had an excellent experience with us.
Sears Home Services on May 28, 2024
SS Cho
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on May 28, 2024
