114 Southpark Cir Reviews
Showing most recent reviews from verified customers of Sears Home Services
Slim was awesome
A very knowledgeable kind technician great customer service and an asset to your team
Harold P, Hopewell, VA
Excellent Service
Mr. Jaekwon's Service Technician provided Excellent Service at the resident of 5412 Williams rd. reference the "Preventative Maintenance Service scheduled; Mr. Jaekwon R. contacted me the customer prior to arrival of the home for the service to be implemented, he shared an estimated arrival time scheduled to be at the home for the rendered service scheduled appointment time. He was there to perform the "Preventative MAINTENANCE Check as schedule; He performed a thorough check on the refrigerator. He was Excellent as fulfilling the Service Call at 5412 Williams Rd.
Odessa W, Sutherland, V EA
Excellent Customer Service
Very professional. Arrived promptly. Answered all questions thoroughly.
Ben, Hopewell, VA
Fixed dryer
I have had issues with prior work for my dryer. It been almost a month that my dryer was out of order. Jeremy was very professional and great to work with. He was very efficient with his work and communication was great. I would recommend him to anyone. Thank you again.
Felicia S, Fort Lee, VA
Oven repair
Knowledgeable and precise. Thank you, but the cost was high!
Nikolaj Lessinger-Bely, Lanexa, VA
Service
Very professional and responsive to my questions
Penny C, Chester, VA
Revisits Schedule needs improvement
The Technician Corin was great. He fixed my issue & explain it in detail what was done. There are two things I did not like with Sears. I was a revisit and I was the last stop at the end of the day. All revisits should be first and any new appointments come after that. I think it is unfair to make a revisit wait all day for the repair. I also don't like how you can't contact someone if you have a question about your appointment. You have to go through the automated system which takes you thru a lot just to try to speak with someone. They really only want to speak with those who are making new appointments or purchasing something. This needs to be approved because sometimes you want to speak with a person and that is not easily done.
Rosezell A, Richmond, VA
Repair
Very knowledgeable and he explained exactly what he was doing.
Karen O, Carson, VA
ON time/ professional
Thank you Josh he was on time/ 1st time an early arrival/ took his time to listen/ he replaced the gasket/ ask me to wait two hours/ run the dishwasher / watch for any links
Robin D, Toano, VA
Repair
Very nice and courtesy technician. Provided efficient and great service!
Jacqueline H, Richmond, VA
