2001 S Military Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Technician
Outstanding service technician!!! Continues to be EXTREMELY personable and knowledgeable.
Bruce H, Suffolk, VA
Sears and our awesome tech Anthon
My dryer broke down and I called Sears on a Sunday- Someone answered and i got an appointment for 8 days later which was ok. Between the day booked and the service date Sears customer service was outstanding. I recieved several reminders via text and email. On the day of service I also recieved a few phone calls from the tech and he did an excellent job of keeping me posted of an eta. He arrived and greeted me and had such a upbeat personality. He got to work and communicated throughout his troubleshooting and when he determined the issue he professionally explained in layman's terms the issue. We are grateful and impressed with his expertise and people skills. All in all we where pleased and this is our second time having Sears come out and fix an appliance last time it was the washer. There great service and techs have been great. We will always call or recommend Sears home services. I'm a trainer and human resources professional and I like to see well trained folks as well as happy employees who are happy with the Company. Anthony has been with Sears for over 20 years which was impressive.
Mrs B, Suffolk, VA
LG washer issue
Anthony identified the issue. It was completely different from what one would think the issue to be. Washer would not pump out water, initially thought pump was bad. Turned out one of the tub springs had become unattached.
Mark F, Spring Grove, VA
Outstanding service by a seasoned professional
Anthony "Tony" called ahead of time to make sure we were available, and kept us up to date on his arrival. He arrived when stated, and did a fantastic job replacing all of the bad/worn parts, as well as running a diagnostics test to ensure there were no other "hidden" issues. He is the best of the best!
Michael J, Smithfield, VA
Excellent
Great Service. Timely. Pleasant to speak with and very knowledgeable. .
Gg, Windsor, VA
Best tech ever
The tech was very knowledgeable and polite!! Very hard to find people of his caliber anymore!! He deserves 10 stars ⭐️!!
Terry R, Suffolk, VA
Refrigerator Ice Maker Replaced
Mark was very professional and courteous. He explained what he was doing and what we should expect from the repair. He seemed knowledgeable about the appliance. It was a pleasant service call.
Woodrow D, Chesapeake, VA
Electric range switch install
Scott was very respectful when working on our electric range and installing a switch. He worked in a timely manner and did a great job fixing our issue. I would highly recommend his services.
Willard R, Courtland, VA
Prompt, professional and perfect!
He completed his job in a wink and allowed me to "clean" shelves before putting them back on. Excellent!
Marilyn S, Smithfield, VA
Very nice and pleasant , new the product
Always been a Sears customer, wish you were still on East Coast
Danny B, Smithfield, VA
