1401 Greenbrier Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
home owner
he came on time checked out oven and micro wave unit. He was very proffessional, explained what he was going to do and did it. Thanks
David B, Chesapeake, VA
Furnace repair
The technician was professional and knowledgeable. My husband and I are currently sitting downstairs in our house. The heat is following strong. Thank you sir for your assistance with this matter.
Cheryl C, Chesapeake, VA
Thanks again Douglas.
Good job. Douglas is very knowledgeable. Thanks again. His score is 5. I'll call again if I need help in the future.
Leon M, Chesapeake, VA
Fan replacement
He was here within the time given and replaced the fan quickly. He had good manors but he didn't tell me he was done. He just left. I can't tell if the problem was fixed yet but I feel confident.
Cathy W, Chesapeake, VA
Excellent
Walter did a great job. I was advised of his being on the way and he did a highly professional job of repairing our dishwasher. He explained every thing he was doing and made sure I understood.
Steve D, Norfolk, VA
He was perfectly fine but the process took a month
We called and the tech came out, ordered parts which came in 5 days. He can out 14 days after last appt. Was in the house mere minutes and said he needed different parents. Ordered them. They came in 5 days he didn't come for 14 days. He always gave us a window of 8-12 and would come out at 1130-1145. Which made the appt go past 12. I had other obligations at that time. After a month of ordering parts he informed us that the freezer was not repairable and we would get a called within 2 days with our options. Just frustrating.
Melissa B, Va Beach, VA
Owner
Responsive, cooperative and courteous. Timely & suggestive on maintenance.
Bell U, Elizabeth City, NC
Replacement parts for washing machine
Technician showed up a bit after 12:00. The replacement parts had been delivered to our home earlier in the week. My husband spoke with the tech, closed the door to the laundry room due to the fact we have dogs. My husband goes back a short time later and the tech is gone. There was no communication that the parts had been replaced and he was finished. Um, I truly am at a loss for words. It would have been appreciated for notification he was finished. Respectfully, Laney Winfield
David W, Virginia Bch, VA
Refrigerator repair
Great work on my refrigerator, today. The technician was professional, swift, and technically sound at replacing the broken part(s).
Cecilio C, Chesapeake, VA
HVAC home warranty repair
Javone, the technician, quickly and successfully diagnosed and repaired the faulty capacitor in the HVAC. However, his customer service demeanor was curt, bordering on being rude. Otherwise we are satisfied.
James N, Portsmouth, VA
