6301 Nw Loop 410 Reviews

Sears Customer service not satisfactory

Sears was at my home three times from June 1st-June 20th and failed to get my AC going. The last technician to come out diagnosed the issue as my compressor and said it would need to be replaced but could not give a timeline as to when the job could be done until he had the part in his possession and then stated that it would be a two man job to get it replaced. He left my house and was not heard from again until June 30th In which he stated that he still did not have the part. I then get a text stating that my compressor had been ordered so I am asking myself did this guy not order my part after he originally left my house? I don't think he did because this is a job he did not want to do I could see it in his body language when he was first at my house. Another company had to come out and replace my compressor and it did not take weeks to get the part and it did not take two people to do the job. My AC was finally repaired on July 6th. I finally hear from the Sears tech again on July 25th asking me if I still want my compressor replaced and I told him that the job had already been done. There was never any communication from the tech or Sears through this ordeal and mind you I live in South Texas where the temps are above 100 degrees Terrible service and technician who could have cared less about my situation.