4000 Sunset Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator
I am on fixed income. It took 5 trips for you to repair my refrigerator. I had to go buy food at the store every 3or 4 days this started back in June plus I lost a refrigerator for meat I need to be reimbursed
Glenda R, San Angelo, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 23, 2023
Not fixed
Technician didn't know I on the door or call. Said no one was home- we were home! Washer not repaired!
Crickett C, San Angelo, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 04, 2023
worthkess
broke so many parts never knew what he was doing will never use this insurance again
Carol L, San Angelo, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2023
Did not listen
He said it's dirty. He said the dirt/hair on the inside of the glass on the doors stopping it from sealing well - thus the water streaks down the front of the washer. He also said that if you over fill the washer it will force the water out if the top of the drain pipe. I don't discount either of those points- however- I told him this as well- this time- I climbed back there and NOTHING was wet on any pipe or hose! He pulled out the drawer and said - "you know you can clean that right?!" He said he took the door to the filter off and watched it as he filled the tub w water and nothing happened.
Crickett C, San Angelo, TX
Customer service response - Crickett, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 28, 2023
