4000 Sunset Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
N/a
Danny was professional, timely, and very honest when repairing our dryer
Jeremy B, San Angelo, TX
Dryer
Ralph was very professional and he diagnosed problem and ordered part. He very promptly arrived and fixed the dryer. Problem is dryer now makes a different noise when drying is complete.
Odalia M, San Angelo, TX
G
It took him 3 times to fix my washer. One time he came out and told me when conns set up the washer they did not take the shipping rod out. It took me less then 2 seconds to pull it out. He should have pulled it out. He was friendly and he knew what he was doing. I talked to my uncle that worked you sears for over 30 years and he said he would have pulled it out.
Jarrod S, Carlsbad, TX
He was ok
Ralph was really good at what he does really fast he knew his stuff
Amaury J, San Angelo, TX
still not working
Danny is a nice guy but i have had someone out to my house 6 times and my ice maker still does not work. I am getting frustrated.
Valen G, San Angelo, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 13, 2023
Washing Machine
Showed up at 5:20. Replaced belt and motor. Assured me it was good to go. An hour later put in a load of laundry and washer makes a horrible screeching sound. So it is not good to go. This morning I'm told I have to schedule a new appointment. Can't schedule anything because ticket hasn't been closed. Shouldn't have to wait to reschedule
Jodi A, San Angelo, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 25, 2024
0
Did not work on the dryer at all! Wanted me to create the noise it was making when Operating.,when I could not perform the noise, He said then there is nothing wrong with it! Very rudely left..
Irma D, San Angelo, TX
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on October 11, 2024
Saucer
He couldn't find the problem because it wasn't happening then, but he was sure it is the compressor because he's changed so many out. I have wait till it goes out again and I lose another refrigerator full of food.
Saucer B, San Angelo, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 02, 2023
was SUPPOSED to be a washer repair
Absolutely horrible & I would give 0 stars if it was an option. Danny C. came out to our house for a broken lid on our washing machine. He tried ordering the part but couldn't find the order number so right in front of me he called and ordered the lid along with a lid lock for some reason. I was told he would be back in a week to replace the parts. 2 weeks have gone by and he calls to ask ME if I got the parts and had no idea what I was talking about with the lid. I let him know only a lid lock has been delivered and no lid which is the whole reason for a repair. He basically was no help after that saying that he couldn't find the order number so he asked someone else to order it and they must not have. He changed his story several time and was just basically saying whatever he could think of it seemed. He had no answer as to when it would be in and wanted to know if he could install the lid lock to "make his boss happy" this is absolutely unacceptable and I'm stuck without a way to wash clothes for my family. I'm beyond disappointed in the lack of professional from Danny.
Devon V, San Angelo, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Unacceptable behavior
The dryer in need of repair is in a rent house I own. My tenant was home with her five children. She reported the repairman was unprofessional in his tone of voice as well as in the way he demanded his payment while she was busy changing a diaper. She was very uncomfortable with him in her home. In the future, please do not send this repairman to provide any service for us.
Deryl H, San Angelo, TX
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on September 09, 2023
