4600 S Medford Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
David
Knowledgeable, had to look at manual to see how to correct the lock preventing the operation of the dryer, friendly.
Eddie E, Grapeland, TX
friendly, experienced
little rough with electronics but repaired the stove quickly. had to show how to clip electronics board into back of stove. could have broken when installing needs to be more careful with the electronic board. but will give 4 stars because got stove fixed without breaking.
John D, Center, TX
Repair
Gary was great but the problem is still not fixed he replaced the front circuit board and it worked for a while and now I'm having to continually push it to get it to come on and it's still not heating up would like a reply from customer service ASAP but as far as his service he was awesome
Linda G, Garrison, TX
Tech only visually checked ice maker dispenser
Made parts list without taking apart the ice dispenser cover to see what was broken
Sid H, Hemphill, TX
Appreciative Customer
The technician who came to our house to look at our dishwasher was awesome -- very professional, knowledgeable, and great customer service. We highly recommend him!
Terry W, Onalaska, TX
Customer service response - Dear, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on October 29, 2024
Not all his fault
The company assurance - which I will be sure to give bad reviews .. set him up for failure. That said I wanted him to at least pull out the dishwasher and see what happening. But no. Overall was not pleased with how any of this went down.
Natalie T, Hemphill, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on July 23, 2024
Washer/dryer combo repair
He did not repair my washer/dryer. He was there for a few minutes and said it was the vent line which is not even a part of my appliance. He said that GE did not cover that specific type of damage. My machine is still not working.
Jessica V, San Augustine, TX
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 16, 2024
Repair man
David was on time and quick but he said he checked the machine and it's still not working the water is not spinning out of the machine the water has to be squeezed out of the clothes
Rose J, Nacogdoches, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 12, 2024
Technician is a criminal
Refused the work, took the part with my name on it, lied about the problem saying we left our freezer open which is ridiculous. Lied about our floor having extreme water damage, forged all of the documents saying the work was complete. David B. Now has a no trespass for my property and a police report filed against him. This was the absolute worst experience I have ever had with a home repair.
Joshua G, Lufkin, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 11, 2024
Not sure what he was
Didn't do anything to help me. Just gave excuses. Still do not have a working washing machine and who knows when they will come back out again.
Carolyn M, Alto, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on March 27, 2024
