6002 Slide Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fanatastic
Doug was timely and professional! He was very knowledgeable and answered all my questions and overall did a great job!
Sarah C, New Home, TX
Home owner
Dude was fast and knew exactly what the problem was. Thank you.
Fernando S, Hale Center, TX
Jerry G.
Prompt readily fixed the problem and was personable and friendly. Good Job!l
Laura T, Lubbock, TX
Repair
Did great job. Professional and competent
Dan M, Morton, TX
Refrigerator
Doug was very knowlegeable and professional. He explained how the fan worked.
William F, Levelland, TX
Washer Service
Gus arrived and solved entry of service request from dryer to washer which was entered incorrectly by customer representative. Solved washer issue and made sure was performing correctly. Good job.
Janet S, Lubbock, TX
Very Good Service Technician - Not so Good Sears Support
The service technician was very professional with the two visits. Sadly the refrigerator is not fixed. It is still broken. I had to buy a dorm fridge as a work around. This isn't the technician's fault. The Sears system and phone support was useless. I couldn't get the additional parts needed to finish the job sent to the correct address. I called once a week and every time they said someone would contact me. They never did. I gave up and told the technician to close the ticket. The money spent for Sears extended warranty service was a waste of money. Stay away..far away from them. Do an internet search and you'll find there are over a 1000 similar complaints. This is why Sears will even lose this business like their retail stores to the competition. I feel for the technician who is a great representative for the company yet his hands are tied by a poor support system.
Shannon J., Matador, TX
Friendly and knowledgeable
Scott was able to address the problem relatively quick, and had it fix for us almost immediately. He was even able to address what caused our issue, and gave us tips and advice on what to look for in the future. 10/10 would call Scott again.
Lopaka P, Lubbock, TX
Our Technician
We needed several trips on same problem and Jimmy is excellent!! So kind and helpful to fix the problem.
Lana S, Plainview, TX
Brilliant
Doug has always been professional and very competent in his work! He is friendly and goes above and beyond! Doug is a prime example of what employees should strive to be!
Andrew C, New Home, TX
