1101 Melbourne Rd Ste 7000 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not thorough enough.
Harold came to my home in 10/12. Per my camera footage he was in my house a total of 11 minutes. With 4 of those minutes being outside to "order parts". He did not properly diagnose my dishwasher issue and took at face value what I personally thought was wrong with my dishwasher and why it was tripping the breaker. He opened the door once. Asked me if I checked had my breaker serviced. Stepped out and came back in to say "see you next Thursday." When he got here today 10/24 because your dispatch team failed to assign a technician for my 10/19 8-5 appointment, He spend a total of 14 minutes in my home. He was amicable, professional, and nice to my son but again just installed the part asked me to turn on my breaker left the dishwasher running but didn't ensure it would not trip the breaker again and left. No proper diagnosis was completed again to ensure the dishwasher was repaired and would not have the same issue.
Liz J, Haslet, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 24, 2023
Oven Repair and Dryer Maintenance
Most of the Repair Men that you send are Courteous and Friendly. Daeton was different and made me uncomfortable. I will not have him in my home again.
Karyn Hahne, Colleyville, TX
Customer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on October 03, 2023
Non-responsive
My home warranty company contracted with Sears/A&E Services to repair my refrigerator. A&E scheduled a technician to perform the repair on 1 Sept 23 .... and late on the afternoon of 1 Sept 23, the technician canceled that appointment. We were rescheduled for 7 Sept 23. This time, the technician never showed, never called, despite several calls I made inquiring as to an ETA. A&E, again, re-scheduled for 12 Sept 23, but by that time, I had loudly complained to the home warranty company and the job was taken from A&E and given to another vendor scheduled for 13 Sept 23. Today, 12 Sept 23, the A&E technician appeared, only to be told my repair had been dispatched to another company. While the technician was nice, he was also 12 days late! Additionally, I had been assured by my home warranty company A&E had been informed they had lost my business .... and they dispatched a technician anyway?? This is not an inconsequential appliance which failed (likely the compressor). In our modern world, a refrigerator is kind of necessary. Living out of an ice chest for two weeks is no fun. (Yes, I know. First World problem.) Not only did I lose the food from the 'fridge and freezer failing (out of town when it failed), I also lost some food during the past two weeks. All in all, I cannot say this lives up to the standards of the Sears with which I grew up. I know nothing about their skill, but based on their non-communication and canceling appointments, I cannot recommend A&E Services.
Steve/ D, Keller, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 13, 2023
Homeowner
Not pleasant from arrival. Not aid for something that should have been handled over the phone. Did not fix the problem
Bill R, Haslet, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 25, 2023
