9570 Southwest Freeway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Debbie G
Oscar was professional and efficient. However dealing with Sears is horrible
Customer service response - Thank you for your 5-star review, Debbie! We're glad to hear Oscar was professional and efficient. We apologize for any difficulties you experienced with our service and appreciate your feedback.
Sears Home Services on May 12, 2025
Gwendolyn K
The technician that came to work on my refrigerator was Emmanuel. Emmanuel was very professional. He told me immediately who he was and what he was expected to collet from me before he began any work on my refrigerator. I was okay with the process. He was very polite and informed me that he needed to discuss his findings with my home warranty company. Emmanuel was very communicative. 😊
Customer service response - Thank you for your 5-star review, Gwendolyn! We're glad to hear Emmanuel was professional, polite, and communicative throughout the process.
Sears Home Services on May 07, 2025
Monica N
Rolando did a great job identifying the problem with our icemaker. He discussed all the options for repair/replacement and based on that info we decided to pay the fee for the assessment and possibly consider a new refrigerator. Rolando was professional and friendly and took the time to show us the parts to better understand the why the icemaker was leaking water in our freezer . I would definitely use Sears service again!
Customer service response - Thank you for your 5-star review, Monica! We're glad to hear Rolando was professional, friendly, and thorough in explaining the icemaker issue and repair options.
Sears Home Services on May 04, 2025
Gail L
He quickly diagnosed the problem and made the repair. Very professional.
Customer service response - Thank you for your 5-star review, Gail! We're glad to hear the diagnosis and repair were quick and professional.
Sears Home Services on May 04, 2025
Nilo V
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 01, 2025
Ben V
Archie is the BEST !
Customer service response - Thank you for your 5-star review, Ben! We're thrilled to hear that you think Archie is the best!
Sears Home Services on April 28, 2025
carletta M
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 10, 2025
Sandy F
Marco services technician 100% excellent!! BUT NO PHONE NUMBER TO REACH LIVE PERSON AT SEARS HOME SERVICES IS OUTRAGEOUS AND THE WORST CUSTOMER SERVICE PROCESS I HAVE *EVER* EXPERIENCED!
Customer service response - Thank you for your 5-star review, Sandy! We're glad to hear Marco provided excellent service. We apologize for any inconvenience with our contact process and appreciate your feedback.
Sears Home Services on April 01, 2025
Merlon W
Very understanding and very knowledgeable. I would have him back for any of my refrigerator repairs
Customer service response - Thank you for your 5-star review, Merlon! We're pleased to hear you found our service understanding and knowledgeable, and we look forward to assisting you with any future refrigerator repairs.
Sears Home Services on March 30, 2025
Rod C
On time - professional and quick.
Customer service response - Thank you for your 5-star review, Rod! We're glad to hear you received timely and professional service.
Sears Home Services on March 25, 2025
