4201 Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rating Marcos
I give Marcos the highest rating offered. He was very professional and informative. He left the area clean as when he began. His kindness and support were appreciated. We need more workers like him. Hooray for selecting Marcos to be my technician.
Dorothy G, Houston, TX
Survey
Amazing service, quick and reliable. H hi ope he gets recognition
George P, Houston, TX
found the real cause of the problem
We had to wait for the part to be delivered after the first SEARS service. This was the follow-up repair service to replace the part in the dryer. In the replacing process, Raymond found that the control board had been placed upside down and the circuit wires exposed to the revolving drum, as there was no protective cover to hold wires up. It was the circuit shortage that caused the breakdown of the part. Luckily, the board was OK as the dryer is working after the replacement. Had he not discovered the shorted wire and put the control board correctly, we would have the same problem pretty soon after this repair. We appreciate his excellent service work.
Teruhiko H, Houston, TX
Service tech
Excellent service, thank You Speedy service, an appointment on time, tech explained every thing that he did very clearly.
Ellen J, Houston, TX
Oven repair
Mr. Alexander was professional and explained everything that needed to be done. And made sure that we were satisfied with the work before he left.
Reginald F, Houston, TX
Repairing our chronic Microwave
Marcos is a great technican, got our Microwave working and hopefully it will keep working.
Carol V, Houston, TX
Great Service
Joey was kind, transparent, and worked very efficiently. My problem was solved in about an hour or two. He even took out my trashed machine equipment! 10/10 service.
Crystal S, Houston, TX
Alrejandro
He was on time. He immediately went to work, He quickly saw what was wrong, He did a great job.
Margaret Hahn, Houston, TX
WAITING FOR 4 PLUS MONTHS FOR A PART I WAS TOLD I NEEDED
I have had my Dryer out for over 4 to 5 months even with a Sears Protect. Every repairman told me I needed to wait for the part to come in---well it was weeks/months before I had my dryer fixed. Broderick S. came his appt was from 8 to 12 he came at 1:00 took it all apart & told me that all the other repair men had ordered the wrong part all it needed was a new belt!!!! So he left to get a new belt & I have to say after recently having a open heart surgery 84 & 3 more operations I really needed a Dryer, I didn't think Broderick S. was coming back because it was 4:14pm BUT he did & he fixed it I hope-he tested it & I have't had a chance to wash clothes & dry as yet I have been doing it all by hand,,,so if it works he really know his stuff! I can't thank him enough & being intelligent enough to not tell me what the other technicians made me order & waiting all that time & it wasn't even needed!!!!! So I really doubted Broderick would come back BUT he said "I told you I would". So hopefull it is all working now, I will know when I use it. All I can say is "Thank you so very much for finding the REAL PROBLEM". I could have used a lot sooner & also would have called a lot less STRESS on all of us!!!!
Darlene S, Houston, TX
Appliance Service
Broderick was knowledgeable and profession and did an excellent job servicing my dishwasher. He definitely set the bar high for all technicians
David P, Houston, TX
