4000 N Shepherd Dr Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.3/5 (178 reviews)

Ernesto S

August 04, 2024
Source: Google

Customer service response - Hi Ernesto, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on August 04, 2024

Coreain B

August 04, 2024

Professional services once they show up. There was quite bit of confusion with ordered/received parts whereas the technicians kept rescheduling appointments without notifying customer and office failures to note that customer has received parts for installation. Matters of this nature needs to be worked out without prolonging installation. It took basically almost 3 weeks to complete my repair service.

Source: Google

Customer service response - We sincerely apologize for the confusion and delays in your repair service; thank you for bringing these issues to our attention. We appreciate your patience and are committed to improving our communication and processes.

Sears Home Services on August 04, 2024

Kristine D

August 04, 2024

Friendly and knowledge

Source: Google

Customer service response - Thank you for recognizing our team's friendliness and expertise. We appreciate your feedback!

Sears Home Services on August 04, 2024

Karen A

August 04, 2024

Fixed machine promptly. Let me know time on way and he was here at that he time said.

Source: Google

Customer service response - Thank you for your positive feedback! We're glad you were satisfied with our prompt service and communication.

Sears Home Services on August 04, 2024

ice W

August 01, 2024

Raymond is a highly skilled technician, who takes pride in his work. He is professional and courteous.

Source: Google

Customer service response - Thank you for acknowledging Raymond's professionalism and skills; we take great pride in our team's dedication to service. We're delighted to hear about your positive experience.

Sears Home Services on August 01, 2024

BOBBY H

July 31, 2024

Great job.

Source: Google

Customer service response - Thank you for your kind words, we're thrilled to have provided you with great service!

Sears Home Services on July 31, 2024

Mike A

July 27, 2024

Samuel was on time and efficient, also very communicative about the problem and its solution.

Source: Google

Customer service response - Thank you for acknowledging Samuel's punctuality, efficiency, and communication. We're glad to have met your expectations!

Sears Home Services on July 28, 2024

Misha K

July 25, 2024
Source: Google

Customer service response - A big thank you, Misha, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.

Sears Home Services on July 25, 2024

Beatrice M

July 20, 2024
Source: Google

Customer service response - Thank you so much for the fantastic 5-star rating, Beatrice! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!

Sears Home Services on July 20, 2024

Debbie Y

July 17, 2024

Darrick stayed with my washer till he made sure it was working correctly, he was awesome, Thank You!

Source: Google

Customer service response - Thank you for taking the time to share your positive experience with Darrick and our repair service. We're thrilled to hear he made sure your washer was working correctly!

Sears Home Services on July 17, 2024

Average Rating: 4.3/5 (178 reviews)