2002 S Expressway 83 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fixing stove
Bad service it looks like he was having a bad day
Leandro G, Mcallen, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 05, 2023
Washer still leaking
The problem wasn't fixed. My washer is still leaking alot of water. I need this taken care of asap! I was without a washer for 1.5 weeks. Finally the technician comes and the problem persists!
Gia O, Rio Grande Cy, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 22, 2023
Wrong way to serve, you total waste of my time
The technician did not wanted to check the refrigerator since the model number was not legible enough for a photo, I am not a technician and. Was able to figure out the model number in 10 minutes, so I think is unreasonable the way sears home service do business; I will never again waste my time.
Jose D, Mission, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 15, 2023
Waste of time and money
My Kenmore washer stopped working and we got a code. Sears sent a technician. Diagnostic code was F30 which Is a damaged detergent/bleach dispenser. Thinking it was an easy fix the technician deemed the detergent dispenser inoperable due to corrosion (we've had this washer for 10 years). The dispenser motor was functioning. Then we found out that the dispenser is no longer available. So this could not be fixed. We need a new washer just because dispenser is not available by manufacturer. We still had to pay labor for taking washer apart. My thoughts are if the technician knew part was no longer available why even bother taking it apart. This was all on Sears time. The technician did the work Sears sent him to do. But there must be some common sense. I'm very disappointed we got charged for something that could not be fixed. The diagnostic fee was "waived" but the washing machine gave us the error code.
Rolando B, Mission, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 29, 2023
