2002 S Expressway 83 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service call
Jose was polite and very efficient. Left the area clean.
Susan W, Harlingen, TX
Appliance repair
Was rushed. Hesitant in providing necessary repair..perhaps because it was late , after 5;00
Flora R, San Juan, TX
Good
Good service and fast labor. Thank you so much again.
Juan C, Mcallen, TX
Repairs
This technician himself was good and straightforward. It was the others that made this experience not a good one.
Loiena E, Sullivan City, TX
Gas dryer
Marcos took less than an hour to fix the dryer but charged two hours. Not cool.
Craig H, Harlingen, TX
Service
Edgar's service in checking the refrigerator, oven, and dishwasher was very good. He told me he could not check the induction cooktop and someone else was going to come, but nobody came to check the cooktop.
Ricardo R, Mcallen, TX
My refrigerator
Came To fix my refrigerator because it had a Chemical smell and it still smells Just because he doesn't smell it that was his answer
Flor A, Rio Grande Cy, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 09, 2024
Not convinced
Roy arrived 1 hr before scheduled time and left in less than 30 minutes. I was not home but had cleaning lady there. He called me to say he was done and that we needed to clean out our dryer vent. None of the parts ordered which included the motor were used. I called him back to ask why the parts were not used and he said my dryer worked very well. He took all the new parts with him and when I asked him what was he going to do with the new parts he said they would be returned. I was not convinced with his explanation. We cleaned the vent which had very small amount of lint blown out. The previous technician was very thorough and explained why he was ordering the parts and had me sign for the service call and said the installation of the parts would take more than half a day to install.
Letty R, Mcallen, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 09, 2023
Not satisfied
He came ordered some parts came back installed them and the machine is still doing the same thing Not rinsing
Jose M, Pharr, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 18, 2023
Washer repair
It took 3 months to fix. Very disappointed. Went thru 4 technicians to finally get it done right.
Bobby S, Edinburg, TX
Customer service response - Dear Bobby thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2024
