2605 Preston Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great and timely service, pleasure to be around as well
Great and timely service, pleasure to be around as well
Phillip L, Frisco, TX
Tim was courteous and professional.
Tim was great. No complaints. However after changing the regulator on our gas cooktop today we're smelling the faint odor of gas. He or another tech may need to return to address.
James M, Prosper, TX
Sears Experience
The tech was good. Sears however has been difficult to deal with. It has been hard to get people to respond. We reported this problem 10/13/23. Six service appointments were scheduled & no one showed up for 3 of those. That pushed us to 5 weeks without a refrigerator. Now the fridge is not repairable. I need the expected response from Sears within the 3-5 day time period we were told to wait. It has been very disappointing.
Ellen Burke, Mckinney, TX
Good work
Collin took time to explain the issue and advised next steps in case the problem returned.
Chris F, Prosper, TX
Service provided by Charles
Charles was professional, personable and customer-focused. Very satisfied! Thank you.
James M, Prosper, TX
Satisfied customer
Tony was very nice and served service with a smile. He made a commitment to return today to repair my washer and so glad he kept it. Thank you Tony!
Tiffany B, Mckinney, TX
Great work
Awesome job. Very satisfied with the service provided. Gary is awesome person and human being too.
Rajan A, Frisco, TX
Great service
Noah was very professional and he knew exactlly what was wrong with my fridge.
Marco S, Mckinney, TX
Excellent Service!
Sam came in and was friendly and professional. He immediately understood the problem with our refrigerator, diagnosed it and attempted to repair it. When he determined it could not be repaired, he contacted our home warranty company and got an authorization to replace the unit. We could not have asked for better service — thank you!
Raymond T, Plano, TX
Ice maker repair
Huy did a great job replacing five parts to fix the ice maker
Bill B, Plano, TX
