25704 Northwest Freeway Ste A Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rick Goins
Terrific customer service and product knowledge!
Customer service response - Thank you for your positive feedback! We're glad to hear you appreciated our terrific customer service and product knowledge.
Sears Home Services on January 13, 2025
Patrick Wong
Described my observation of the refrigerator issues to Sear Home Services Technician Mike. He affirmed me that the main cause was the heavy icing of the freezer compartment back wall causing the evaporator fan motor to stop running leading to the error code ERR FF. He believed the heavy icing was due to food overfilling the bottom freezer drawer. UPDATE: Few days after the repair, I realized the icemaker was not making ice. Looking at it closely, I found out the icemaker was re-installed incorrectly by Mike. So I un-installed and re-installed it myself. Icemaking worked again!
Customer service response - Thank you for your positive feedback! We're glad to hear that Mike was able to identify the issue with your refrigerator and provide a clear explanation.
Sears Home Services on January 09, 2025
Yolanda Cortez
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 06, 2025
Dora Waldridge
Mark was very knowledgeable and helpful. He found the problem with my washer and fixed it in a timely fashion. We were very pleased with his service and he made sure that we understood the problem with our washer before charging us. Thank you Mark
Customer service response - Thank you for your positive feedback! We're glad to hear Mark provided knowledgeable and helpful service, and that you were pleased with the timely repair of your washer.
Sears Home Services on December 30, 2024
Brigitte Campbell
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 30, 2024
Marisol Arroyo
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 25, 2024
normarodriguez50
Jaydip was excellent loved his communication skills love his politeness and really was appreciative that he was explaining the issues with my refrigerator hope this will be the last service call but thank you Jaydip
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 25, 2024
tammy silvis
So we have numerous service men come to our house and I must say Jose was the best ever. He was so professional and was very conscientious about the work he did. I wish I had his contact number so I could contact him if I ever need our appliances looked after again.
Customer service response - Thank you for your positive feedback! We're thrilled to hear Jose provided such professional and conscientious service. If you need assistance in the future, please contact us directly, and we'll be happy to help.
Sears Home Services on December 19, 2024
Mike Flowers
Great guy!
Customer service response - Thank you for your positive feedback! We're glad to hear you had a great experience with our team.
Sears Home Services on December 15, 2024
Satish C
Knowledgeable, polite and professional.
Customer service response - Thank you for your positive feedback! We're glad to hear you appreciated our knowledgeable, polite, and professional service.
Sears Home Services on December 15, 2024
