1000 San Jacinto Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not sure yet
I've had (3) different technicians to my home now, I believe the last (2) were the most help. The first guy was a waste of time and money
Raymond F, Baytown, TX
Service tech
Not happy with this tech from start to finish he was on another call during our service talking to other repair tech not giving us 100% concentration to our problem. With no actual testing he claimed that the board had a short because he heard a clicking noise couple times. He only tested the pump out motor amps which was ok. With the cost of a new board he suggested just to purchase a new washer! I thought that to check out the board would have consisted of actually plugging into the board with a real diagnostic type equipment rather than a guess to our issue on hearing a click! With this tech being on the phone almost the whole time I really don't think we received a complete service call, not worth what we were charged!!!
Darrel L, Baytown, TX
Customer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on July 29, 2024
Daniel did a great job for me!
The problem I had was with the scheduling office. I was supposed to be on the schedule for Friday, June 15th between 8:00 am and noon. It's what I was told. No one showed up. I was not informed of any changes. But I was actually not on the schedule at all. Since I work, I had taken off the entire morning and that's not okay when no none came to service the oven and range.
Edie J, Baytown, TX
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 15, 2024
Washer Malfunction
Machine still malfunctioning. Not completing cycle. Gets stuck on slow spin leaving clothes soaked.
Kenneth G, Houston, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 12, 2023
Tore the drain line on the dish washer
Raul was the 4th tech that has been to our home for our dishwasher. On July 22, the best and most competent tech we've seen, #1, came out and had to order a part. July 31, #2 installed the part and left the dishwasher unplugged but closed out the work order. I had to plug it in myself only to find error codes. After a huge day of frustration on the phone I finally got in touch with a real person to open the work order back up. #3 came out August 1 and had to order another part. #4 was supposed to come install the part on August 12 but never made it. So instead of getting a tech on August 13, we got a two day delay. Raul came out on August 14 and left with the drain line ripped open at the garbage disposal making a huge mess after he left and closed out the work order. I will have to punch a million buttons on some automated phone system to get the work order opened back up to get the problem fixed. We've been without a dishwasher for a month. Sears has been awful but that's who our home warranty used.
Jason H, Baytown, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 15, 2024
Plug was installed wrong and drawing 110 volts
The plug on the dryer was installed wrong. I had to get an electrician to come since the tech said the outlet is drawing too much voltage.
Mudassir S, Crosby, TX
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on March 14, 2024
machine still leaks
water is still leaking on the floor, and this is not what I consider having my washer fixed
Kristen T, Mont Belvieu, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 10, 2023
Home owner
After arriving around 8:30am Wade sat in his truck for 40 minutes before starting work. He spent less than 5 minutes checking the furnace. I requested a check on the thermostat or a/c unit since the air was not getting cool enough. He was just out on May 5th for a preventative maintenance check on the a/c and also spent only 5 minutes without checking the Freon level. He refuse to check Freon today. Please do not send Wade for any future service calls.
Charlie Y, Channelview, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 03, 2023
REFRIG REPAIR
MARK WAS VERY PROFESSIONAL CAME IN GOT THE WORK DONE CLEANED UP AFTER HIMSELF REFRIG IS COOLING FINE TODAY MARK DID A GREAT JOB AND I WOULD RECOMMEND HIM ANYTIME
Joe REGEN III, Liberty, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 30, 2023
Dissatisfied
Technician did not listen to the problem we had. We kept telling him the air handler is leaking. Wouldn't listen. We have called out another repairman.
Melissa G, Highlands, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 25, 2023
