735 Old Austin Highway Ste B Reviews
Showing most recent reviews from verified customers of Sears Home Services
joyce E
Very friendly, knowledgeable, very professional and timely.
Customer service response - Thank you for acknowledging our professionalism and friendly service! We're thrilled we could meet your expectations in a timely manner.
Sears Home Services on June 11, 2024
CJ J
Customer service response - A big thank you, CJ, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 13, 2024
Lee D
This process is taking way too long (two months). But Donald came today and was super! Thank you.
Customer service response - Hi Lee, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 03, 2024
Vicki A
Ricky did his best to try and fix our refrigerator. It was not able to be fixed due to manufacturing flaws. He and his apprentice were very professional and personable.
Customer service response - We're grateful for your understanding regarding the manufacturing flaws, and thank you for recognizing Ricky and his apprentice's professionalism. Your satisfaction is our priority, and we hope to serve you better in the future.
Sears Home Services on May 28, 2024
Wayne-Carolyn W
Tech was very professional
Customer service response - Thank you for your feedback; we're glad to hear our technician provided you with professional service.
Sears Home Services on May 23, 2024
Kathy W
Knowledgeable about his work.
Customer service response - Thank you for acknowledging our expertise. We're glad we could meet your expectations!
Sears Home Services on March 28, 2024
Nell S
Neal was very helpful in directing us to a solution.
Customer service response - Thank you for your review! We are glad to hear that Neal was able to assist you and guide you towards a solution for your appliance issue. We appreciate your feedback.
Sears Home Services on February 05, 2024
Nenita W
He explained to me about my Hot point dryer that he couldn't change the filter, but I showed him my Kenmore dryer that the cord is broken. He advised me to call and reschedule to change the cord to my Kenmore dryer with out to pay 100.00 deductible that I already paid because it's good for 30 days. So I called the repair service, I was not happy because I have to pay another 100.00 deductible. I try to call back again but the service was terrible because they keep transferring me to different cycle of different department . Sorry , the technician Dquarius B was good explaining the problem of my dryer, he was polite and friendly, .
Customer service response - We appreciate you taking the time to explain the problem with your washing machine. Thank you for sharing your experience with us.
Sears Home Services on February 08, 2024
Roger H
Did a great job.
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that we were able to provide you with great service. Your feedback is greatly appreciated.
Sears Home Services on February 08, 2024
Leonel C
