12625 N I-H 35 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Margie B
Excellent tech.
Customer service response - Thank you for your feedback, Margie! We're happy to hear you had an excellent experience with our technician.
Sears Home Services on April 29, 2025
John F
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 27, 2025
Ambres K
Very good technician very throuhal and answered questions that l had.
Customer service response - Thank you for your feedback, Ambres! We're pleased to hear that our technician was thorough and answered all your questions.
Sears Home Services on April 22, 2025
Dee W
Thanks Mr Ricky awesome, communicate very well did a wonderful job
Customer service response - Thank you for your feedback, Dee! We're happy to hear that Mr. Ricky communicated well and did a wonderful job.
Sears Home Services on April 17, 2025
Marka B
Technician efficient. Explained what he was doing every step of the way.
Customer service response - Thank you for your feedback, Marka! We're pleased to hear that our technician was efficient and kept you informed throughout the process.
Sears Home Services on April 13, 2025
Kimberly T
Winfrey was amazing! He's honest, kind, helped me understand and gave me all my options to make the best decision for us.
Customer service response - Thank you for your kind words, Kimberly! We're delighted to hear that Winfrey provided honest and helpful service, guiding you through your options.
Sears Home Services on April 07, 2025
Linda S
I received respectful and courteous service today. The problem with my refrigerator was diagnosed quickly.
Customer service response - Thank you for your feedback, Linda! We're pleased to hear you received respectful service and that the issue was diagnosed quickly.
Sears Home Services on April 06, 2025
George Y
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on March 19, 2025
Pamela D
Donald with Sears did a great job servicing our frig. He called to inform me what time he would arrive. He was friendly and I would like to request him next time.
Customer service response - Thank you for your kind words, Pamela! We're glad to hear Donald provided excellent service and communication.
Sears Home Services on March 05, 2025
Harry S
The initial tech ordered a new control board because the machine was not spinning. When Thomas arrived (4th tech trip), the machine would spin. Rather than just installing the control board, he diagnosed that a lose shifting type piece was causing the intermittent problem. In short, he showed initiative, corrected a misdiagnosis, and fixed the issue. 5 Stars Plus rating from us!
Customer service response - Thank you for sharing your experience, Harry! We're thrilled to hear that Thomas demonstrated initiative and successfully resolved the issue with your machine.
Sears Home Services on January 01, 2025